Switch from IVR to AI Receptionist
Replacing rigid IVR with Dvaarik AI improves customer experience through natural language responses and faster booking completion.
Why teams switch
- Menu frustration
- Drop-offs before booking
- Poor personalization
Step-by-step migration plan
- Identify top IVR exits: Find where callers abandon flow most often.
- Design conversational intents: Map common intents like pricing, timing, booking, and reschedule.
- Build Dvaarik flows: Configure chat and call pathways with booking outcomes.
- Pilot with selected traffic: Test with a subset of incoming interactions.
- Go live and monitor: Switch full traffic and review daily performance.
Old setup vs Dvaarik AI
| Metric | Current setup | Dvaarik AI |
|---|---|---|
| User experience | Press-number menus | Conversational AI |
| Conversion speed | Slow | Faster |
| Personalization | Low | High |
Frequently asked questions
Can we keep fallback routing?
Yes. Escalation and routing rules can still be configured.
Does this reduce abandonment?
Yes, conversational flow generally reduces friction compared to menu trees.