Refund Policy

Dvaarik AI is priced by usage. A business pays no monthly fee and no setup fee: it adds prepaid credits, and call minutes and AI text replies are deducted from that balance as they are used. Partners also pay one flat partner plan, charged from the same prepaid balance. This Refund Policy covers the payments made to Dvaarik AI through Razorpay (UPI, credit and debit cards, net banking and digital wallets), which are credit top-ups.

Three kinds of payment are outside this policy, because Dvaarik does not receive them. Your phone company (Plivo, Telnyx or Twilio) and your AI and speech providers bill you directly on the accounts you connect. Meta bills WhatsApp message charges directly to your own WhatsApp Business account. Payments your customers make to you settle into your own Razorpay account. Questions about any of those go to that company. Our prices are on the pricing page and the rest of the agreement is in our Terms of Service.

The table is a summary. The sections below state each rule in full.

Credits are one prepaid balance that pays for usage: AI call minutes, charged in 30-second steps, and AI text replies on website chat, WhatsApp and Instagram. Credits never expire.

• Credits are not refundable. Once a top-up has been paid and the credits have been added, that payment is not refunded, whether or not the credits have been used. The same statement is shown on the payment screen before you pay.
• Add what you expect to use. Top-ups start at ₹100, so you can add a small amount and add more later. The exact amount, including the payment-processing fee, is shown before you confirm.
• Welcome credits: the ₹50 of free credits a new direct account receives is a one-time allowance for trying the product. It has no cash value and cannot be withdrawn or transferred.
• Closing an account: any credit left on an account when it is closed is not refunded. The dashboard says so before you confirm.

A payment that went wrong is not a refund request in the ordinary sense, and we put it right.

• Charged twice: if the same top-up was charged more than once, the duplicate charge is refunded in full to the original payment method.
• Charged, but no credits: if your bank or card was charged and the credits did not appear in your balance, we check the payment with Razorpay and either add the credits or refund the payment in full.
• A failed payment: if a payment fails, no credits are added and you owe nothing. Money your bank has held for a failed payment is released by the bank, usually within a few business days.

White-label partners pay one flat partner plan of ₹2,000 every 30 days, after a 15-day free trial, plus wholesale usage. Both are charged from the partner's prepaid credit balance.

• A plan period that has already been charged is not refunded or credited back.
• If the balance cannot cover a renewal, the plan is not charged and partner features pause until credits are added.
• Nothing is charged for the plan during the free trial, so there is nothing to refund for it.
• Partner credits follow Section 2: they never expire and are not refundable.

If your account was set up by a partner under the partner's own brand, your prices and your payments are with that partner. A top-up you paid to the partner settles to the partner, not to Dvaarik, so a refund question about it goes to that partner and is decided under the partner's own terms.

When your credit balance reaches zero, AI calls and AI replies pause until you add credits. We never bill you into a negative balance and we never raise surprise invoices. Because you can only ever spend what you have prepaid, there is nothing to refund for overage — overage does not exist in our model.

To report a payment error or ask about a charge, contact us through either of the following channels:

• WhatsApp: Message us at +91 79956 76588 with the details.
• Email: Write to hello@dvaarik.com.

Please include your registered business name, the phone number on the account, the date and amount of the payment, and the payment reference from your bank or UPI app if you have it.

• Approved refunds are processed within 5–7 business days from the date of approval.
• Refunds are credited to the original payment method used for the payment (UPI account, credit/debit card, or bank account) via Razorpay.
• Processing time may vary depending on your bank or payment provider. In some cases, it may take up to 10 business days for the refund to appear in your account.
• You will receive a confirmation email and/or WhatsApp notification once the refund has been initiated.

• Platform Abuse: If your account was terminated due to violation of our Terms of Service, including spam, fraud, or other prohibited activities, no refund is made.
• Welcome-Credit Abuse: Free welcome credits are given once. Accounts created to collect them more than once may be closed.
• Chargebacks: If you initiate a chargeback through your bank or card provider instead of contacting us directly, we reserve the right to dispute the chargeback and suspend your account. Please talk to us first — most billing questions are resolved on WhatsApp the same day.
• Third-Party Fees: Payment gateway processing fees charged by Razorpay or your bank are non-refundable, except where a payment is refunded in full under Section 3.
• Your Legal Rights: Nothing in this policy limits a refund that applicable law requires.

For any questions about this Refund Policy or about a charge, please contact us: