Question 1

What is Dvaarik?

Accepted Answer

Dvaarik is a self-serve AI voice platform for direct businesses, a white-label operating platform for partners, and a separate BYO-telephony Voice API for developers. Each product has its own pricing and channel boundary.

Question 2

Can normal businesses use Dvaarik directly?

Accepted Answer

Yes. A business can use Dvaarik directly as self-serve SaaS and manage its business profile, agents, knowledge, services, leads, campaigns, bookings, payment links, channels and usage from the dashboard. Businesses outside India can use it too, wherever Plivo, Telnyx or Twilio and WhatsApp are available.

Question 3

Is there a separate partner login?

Accepted Answer

Yes. Partners can use app.dvaarik.com/reseller/login. The partner path is for agencies, developers, consultants, and operators who want to sell Dvaarik under their own brand.

Question 4

What is the Dvaarik Voice API?

Accepted Answer

The Voice API is a separate developer product for streaming speech-to-speech calls over one WebSocket. Developers bring their own telephony; Dvaarik does not supply a phone number on this product.

Question 5

What does Dvaarik cost?

Accepted Answer

No monthly fee. Pay only for what you use: ₹0.50 for each call minute, charged in 30-second steps, and ₹0.05 for each AI text reply. There is no plan to buy and setup is ₹0. The phone receptionist, browser calling, website chat, WhatsApp, Instagram, outbound campaigns, speed-to-lead and the CRM all come with the account. Dvaarik's fee is not the whole cost of a call: your phone company and your speech and AI providers bill you directly for their part.

Question 6

Do I need to buy a plan for each channel?

Accepted Answer

No. There are no plans. Phone calls, browser calls, website chat, WhatsApp, Instagram and outbound campaigns all come with the account, along with the CRM, customers, bookings with a built-in calendar, business insights and the Razorpay connection. What can stop a channel is an empty credit balance or a provider account you have not connected yet. A journey crossing channels, such as outbound calls with WhatsApp follow-ups, needs nothing extra from Dvaarik.

Question 7

Is ₹0.50 a minute the whole cost of a call?

Accepted Answer

No. A call has five parts: speech recognition, the AI brain, speech synthesis, telephony and the Dvaarik platform fee. Only the last is ours. The other four are billed to you by provider accounts you connect, at those companies' own rates, with 0% added by Dvaarik. A worked example on Sarvam recognition with Google standard synthesis and Plivo's Indian domestic rate comes to about ₹2.01 per call minute across all five parts.

Question 8

Who pays the phone company, the speech providers and Meta?

Accepted Answer

You do, directly. You hold those accounts, so your phone company — Plivo, Telnyx or Twilio — invoices you for telephony and your number, Google or your speech provider invoices you for the AI, and Meta invoices you for WhatsApp message charges. Dvaarik never marks any of them up, and you keep the accounts if you stop using us.

Question 9

What does it cost to start?

Accepted Answer

Nothing. Signing up is free and no card is required. There is no plan, so there is no plan trial either: a new direct account gets ₹50 of free credits, once per phone number, to cover its first Dvaarik call fees and AI replies. After that you add prepaid credits from ₹100. Your own phone and AI providers bill you directly for their part from the first call. The partner plan has a separate 15-day trial, once per partner.

Question 10

How is an AI text reply counted?

Accepted Answer

One ₹0.05 charge for each successful AI text reply, on website chat, WhatsApp and Instagram alike. Messages from your customers, replies your team types and replies that fail are not charged. A chat with ten AI replies costs ₹0.50. Meta bills WhatsApp message charges to your own WhatsApp account directly, and Dvaarik adds nothing to them.

Question 11

How are part-minutes billed?

Accepted Answer

In 30-second steps. Each call rounds up to the next 30 seconds and each step costs ₹0.25, so a 20-second call costs ₹0.25, a 60-second call ₹0.50 and a 61-second call ₹0.75 rather than two full minutes. Plivo bills its Indian domestic example in 30-second blocks as well. Neither is billed per second.

Question 12

What happens to explicit cache charges if I switch caching off?

Accepted Answer

Turning it off stops new calls using the cache. Storage already created stays billable in your own Google account until it expires, and calls already running may still be using it. Explicit caching is off by default, and Google's separate implicit caching may already be reducing your input cost either way.

Question 13

Are white-label partner rates public?

Accepted Answer

Yes. Partner wholesale is ₹0.40 per call minute, charged in 30-second steps, and ₹0.03 per AI text reply, with a partner plan of ₹2,000 a month, flat at any client count. There is no fee per client. The partner plan has a 15-day trial, once per partner.

Question 14

What does white label mean here?

Accepted Answer

A partner can use its own client-facing domain, logo, colour and support identity across the login and dashboard. Custom-domain connection is a manual DNS and operations step, and the login OTP itself is not fully rebranded.

Question 15

What can a partner manage for clients?

Accepted Answer

Partners can create client businesses, set their own client price per call minute and per AI reply, choose how client calls are rounded, configure agents through delegated access and review usage and notional margin. A partner account starts with room for 100 clients and 5 concurrent calls, funded by one shared partner wallet. Each client connects its own Plivo, Telnyx or Twilio account and AI accounts, or uses the ones the partner provides.

Question 16

How do WhatsApp and Instagram charges work?

Accepted Answer

Each client connects its own eligible WhatsApp Business Account and Instagram professional account. There is no plan to buy for them: each successful AI text reply is charged at the usage rate, ₹0.03 wholesale to the partner, who sets the client price. WhatsApp message-delivery charges stay on the client's Meta account with no Dvaarik markup.

Question 17

Do you take commission on customer payments?

Accepted Answer

Dvaarik takes 0% commission on the business's customer revenue. Payments settle into the business's own connected Razorpay account under Razorpay's settlement terms, and Razorpay's processing fees and applicable taxes still apply.

Question 18

What can the agents do?

Accepted Answer

Depending on the configured workflow and channels, agents can handle inbound or outbound calls, website chat, WhatsApp and Instagram conversations, lead capture, bookings, payment links and conversation records. Each workflow still needs its own acceptance tests and escalation rules.

Question 19

Which business verticals does the site cover?

Accepted Answer

The current industry directory covers 19 service, commerce and professional verticals. The partner console separately provides 11 starter-script categories; a starter is a configuration aid, not proof that every workflow is ready without testing.

Question 20

Which languages are supported?

Accepted Answer

Language coverage follows the speech providers you connect, not a tier you buy from us. Sarvam covers Indian languages, while Google and Azure add wider international coverage, so pick the recognition and synthesis models that match the languages your customers actually speak. A published language list does not by itself guarantee arbitrary mid-call code switching, so test the exact script and callers.

Question 21

Can Dvaarik run outbound calling campaigns?

Accepted Answer

Dvaarik can call business-supplied leads through configured campaigns. The business must establish the purpose, consent or preference basis, sender registration and permitted telecom route; uploading a list does not prove that every number is lawful to call.

Question 22

How are partner and client data boundaries organised?

Accepted Answer

Operational records belong to the relevant client business and partners use time-limited delegated access for setup. Client records are separated, but partner clients draw from the partner's shared prepaid wallet and assigned phone pool rather than isolated real-money wallets.

Dvaarik pricing, channels and partner FAQ

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