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Dvaarik AI Glossary

Exotel

Exotel is an Indian cloud telephony provider (equivalent to Twilio but for India) that sells virtual phone numbers, call forwarding, call recording, and programmatic voice APIs. It's the backbone for most Indian AI phone receptionists.

In depth

Founded in Bangalore, Exotel is the market leader for cloud telephony in India. It provides virtual landline and mobile numbers (prefix 0422, 080, etc.), inbound call routing, outbound dialing, call recording, and a WebSocket API for real-time audio streaming — which is what Dvaarik uses to plug incoming calls into its Gemini Live voice AI. Exotel is preferred over Twilio in India because it has native interconnections with Indian telecom operators (Airtel, Jio, Vi, BSNL), passes caller IDs correctly, and pricing is in INR. Dvaarik's Phone add-on (₹2,499/month, 150 voice minutes) provisions an Exotel number automatically.

Related terms

Cloud TelephonyVoice AIPSTNTwilio

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