AI Receptionist for D2C Brands & Small E-commerce
Answer product questions. Take orders inside WhatsApp. Collect payments with zero commission. Handle 22+ Indian languages overnight — while your storefront (Shopify, Instagram, or dvaarik.com/your-brand) keeps running.
Plans from ₹499/month. Pilot program (30 days free) available for qualifying businesses.
You're losing ₹1000s every night you're offline
WhatsApp DMs pile up overnight
Buyers message your Instagram / WhatsApp at 11 PM asking about size, shade, availability, delivery. By the time you reply Tuesday morning, they've ordered from a competitor.
Carts abandoned because "is this in stock?"
Half the questions block the purchase. When nobody answers in 2 minutes, the buyer moves on. You never find out why the cart died.
"Order kab aayega?" 50 times a day
Status-check messages from buyers every few hours. Your team spends half the day on "shipped" or "dispatched tomorrow" replies.
Returns and refund queries manually tracked
Return policy, refund window, exchange logic — the same 10 questions, answered in your own words every time. No consistency, no scale.
Your D2C customer service, on autopilot
Built for Indian sellers: multilingual, zero-commission, WhatsApp-native, works alongside Shopify or standalone.
Product catalog with 5 images each
Add products with name, description, price, and up to 5 photos. AI answers "what colours do you have?", "is L available?", "how much is this one?" — from the source of truth.
In-chat cart & ordering
Buyer picks items, AI shows the cart total + delivery, payment link is sent in-chat. The whole order happens inside one WhatsApp or web conversation — no separate checkout site needed.
Product Q&A from your knowledge base
Upload your return policy, ingredients, care instructions, fabric details, delivery timelines (Business plan). AI answers exactly what you'd say — not generic ChatGPT hallucinations.
Distance-based delivery fees
Configure delivery zones by distance or pincode. AI calculates the right fee based on Haversine distance + Google Places address autocomplete. No GPS hardware needed.
Zero-commission payment collection
Direct UPI deep link (Rs 0 fees, manual UTR verify) or Razorpay Route (auto-confirm, ~2% Razorpay gateway fee — Dvaarik 0%). Compare to 18-25% marketplace commission.
Order confirmations & dispatch alerts
WhatsApp template fires when order is placed, when it's dispatched, when it's delivered. SMS fallback via Gupshup if WhatsApp delivery fails.
Product image carousel in chat
Send all 5 product angles inline when a buyer asks "can you share more photos?" — no email back-and-forth, no Drive links.
22+ Indian languages + global
Shade / size / fabric / ingredient questions in Telugu, Hindi, Tamil, Marathi, Hinglish — all auto-detected. NRIs in English / Arabic / Chinese also handled natively.
Common questions from D2C founders
Yes. Shopify / WooCommerce give you a storefront — a website to checkout on. Dvaarik is the AI that talks to your buyers: answers product questions, handles size/availability queries, takes orders inside WhatsApp or web chat, collects payment. You can use Dvaarik alongside Shopify (as the customer-service + WhatsApp layer) or standalone (shareable dvaarik.com/your-brand link that handles the full purchase).
Yes. Configure a product with a monthly/quarterly tenure. Razorpay Subscriptions handles auto-debit, with a 3-day grace period. Direct-UPI subscriptions require manual monthly renewal confirmation — which many D2C brands actually prefer to avoid surprise charges.
Upload your return policy to the Knowledge Base (Business plan). AI answers eligibility questions consistently. Actual refunds are processed via Razorpay in your dashboard — full refund within your configured window, partial after. Each business sets their own refund policy.
Yes. Add a size chart, shade guide, fit notes to each product or to your Knowledge Base. AI answers "am I a size M for a bust of 36?" with your actual logic — not generic guesses. Reduces return rate significantly.
AI can be prompted to ask volume thresholds and route to a human (escalation is supported). For custom bulk pricing, we recommend Enterprise plan with CRM integration — qualified bulk leads land in Zoho/HubSpot/Salesforce automatically. Contact hello@dvaarik.com.
Meta's WhatsApp Catalog feature is on our roadmap. Today, AI sends individual product images + descriptions inline in the chat, plus a web link to the full catalog at dvaarik.com/your-brand. Most D2C brands find the conversational approach converts better than a static catalog anyway.
Stop losing overnight orders
Plans from ₹499/month. Pilot program available on request. Your products, policies, and delivery zones in under an hour. Start answering overnight DMs tonight.