Dvaarik AI Glossary
Every technical term we use, explained the way you'd explain it to a small-business owner. No jargon, no buzzwords, no fluff — just what the thing actually does and why it matters for your salon, clinic, or restaurant.
AI & Machine Learning
3 terms
AI Receptionist
An AI receptionist is a software system that answers inbound customer messages and phone calls using a large language model (LLM), books appointments, collects payments, and sends notifications — without human staff.
Read definitionConversational AI
Conversational AI is technology that lets computers hold natural back-and-forth conversations with humans in text or voice. It uses large language models to understand intent, remember context across turns, and generate human-like replies.
Read definitionVoice AI
Voice AI is conversational AI that communicates through voice instead of text. It combines speech-to-text (STT), a large language model for understanding, and text-to-speech (TTS) to reply in a human-like voice.
Read definitionWhatsApp & Messaging
2 terms
WhatsApp Business API
The WhatsApp Business API (WABA) is Meta's official programmatic interface that lets businesses send and receive WhatsApp messages at scale. It supports templates, chatbots, and two-way conversations — unlike the free WhatsApp Business app which is for small-volume manual replies.
Read definitionSpeed to Lead
Speed to lead is the time between a lead arriving (for example, someone filling your Meta or Google ad form) and your business making first contact. Leads contacted within the first minute convert dramatically better than leads contacted hours later.
Read definitionPayments & UPI
2 terms
UPI Payment Link
A UPI payment link is a short URL (like upi://pay?...) that, when clicked on an Indian smartphone, opens the user's UPI app (GPay, PhonePe, Paytm) pre-filled with the amount and recipient. Tapping “pay” completes the transaction in 2-3 seconds.
Read definitionRazorpay Route
Razorpay Route is a payment-splitting feature from Razorpay that lets a platform collect money from a customer and automatically split it between multiple merchants (for example, 98% to the service business and 2% to the platform) — without the platform handling the funds directly.
Read definitionPhone & Cloud Telephony
2 terms
Exotel
Exotel is an Indian cloud telephony provider (equivalent to Twilio but for India) that sells virtual phone numbers, call forwarding, call recording, and programmatic voice APIs. It's the backbone for most Indian AI phone receptionists.
Read definitionOutbound AI Calling
Outbound AI calling is when an AI voice agent places phone calls on a business's behalf — typically to call back the business's own leads and enquiries within seconds, qualify them, and book appointments. Done properly, it calls only people who contacted the business first; it is not cold calling.
Read definitionBooking & Scheduling
2 terms
Booking Widget
A booking widget is a small piece of JavaScript code you add to your existing website that lets customers book appointments, order food, or chat with an AI — without leaving your site. It typically appears as a floating button in the corner.
Read definitionNo-Show
A no-show is when a customer books an appointment and then doesn't turn up without canceling. For Indian salons and clinics, no-show rates without automation average 20-30%, costing businesses ₹10,000-₹80,000 per month in lost revenue.
Read definitionUnderstand the terms? Start using them.
Dvaarik AI packages all of this into a single product — AI chat, voice AI, WhatsApp channel, booking, UPI payments — for ₹499 to ₹1,999 per month.
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