Hospital AI Receptionist India: ₹2/min

Every rupee that can leave your account. These are our own published figures, and there is nothing else underneath them.

What is not on that list

• No monthly platform or SaaS subscription.
• No per-seat, per-department or per-doctor fee.
• No annual contract. Credits never expire, and at zero balance the agent pauses gracefully rather than failing mid-call.
• No charge to add another agent type later. The seven agents — Receptionist, Leads, Sales, WhatsApp, Instagram, Booking, Payments — draw on one shared credit balance.

The month-one reality for a hospital, stated honestly

The ₹10,000 minimum first load is a floor designed for a salon or a single-chair clinic. A hospital will burn through it in about a week, and we would rather say so now than have you discover it. Here is what the minimum load actually does at hospital volume:

At 5,700 billed minutes a month, 1,500 minutes is about eight days at that run rate. So for a 60-bed hospital the sensible first load is ₹25,000, billed ₹29,500 with GST, which covers the number, two extra lines, the founding Care Plan and roughly 7,500 minutes of talk time — about six weeks at Hospital A's volume below. For a 150-bed hospital, ₹50,000 (billed ₹59,000). Top up from ₹500 whenever you choose.

Note the Care Plan point specifically, because it is the one buyers miss: during the founding first three months the ₹5,000/month Care Plan is debited from the same credit balance as your calls, not invoiced separately. It is not an extra bill; it is ₹5,000 less talk time each month unless you load for it.

This is the table the ranking pages do not have. Every figure below was read on the vendor's own page and recorded with the sentence it came from, checked 21 Jul 2026. Nothing here comes from a search snippet, an AI summary or a rival's comparison page — each of those produced at least one false number when we tried them.

Read the middle column, not the left one. Six of the sixteen vendors we checked require a subscription to place a single call. Two of the three lowest headline rates in this table — Agni's ₹2 and Scalify's ₹0.40 — are not buyable at the number shown: one is a quote-only Enterprise tier at 10,000+ minutes, the other is a self-declared estimate layered on a ₹15,000/month plan with a three-month commitment. That is the honest shape of this market, and the reason our claim is about terms rather than about being lowest.

Numbers we found and refused to publish

While researching this page, search results and AI answers offered us a Botsense plan price of ₹9,999/month, a Bolna rate of ₹8–₹11/min, and various hospital ROI multiples. The ₹9,999 string appears zero times on Botsense's own site — we counted it, twice, across both of their pricing pages. The ₹8–₹11 Bolna figure comes from a rival's comparison page and contradicts Bolna's own published ₹5.52/min — yet it is the number Google's own AI answer repeats, because it is the version that got written down in a citeable shape. Scalify's blog also publishes estimated rates for several other platforms, Yellow.ai, Ozonetel, Knowlarity and Vapi among them; those are one vendor's guesses about others and are not in this table. The hospital ROI multiples could not be traced to a named hospital or a primary source, so they appear nowhere on this page. If a vendor quotes you a competitor's price, ask to see it on the competitor's own page.

The table above is what vendors publish. This one is what a 60-bed hospital would pay, at 5,700 billed minutes a month with three concurrent lines. The rupee totals in this table are our arithmetic applied to the vendors' own published numbers, not quotes from them — the inputs are shown in every row so you can check the sum yourself. All Dvaarik figures exclude GST; Agni and MyOperator publish that their prices exclude GST too, while several vendors publish nothing about GST either way, so check before you compare.

Four things this table does not say

It does not say we are cheapest. Look at the Scalify row. If their ₹0.40/min estimate holds at their own 10,000-minute minimum, they land below us per minute — and above 10,000 minutes a month, a volume-priced vendor will beat our flat ₹2. What their row also carries is a ₹15,000/month plan you pay whether or not you use it, ₹15,000–₹40,000 of setup, a three-month commitment, minutes billed separately from the plan, and their own instruction to get a formal quote because the rate is an estimate. The honest claim we will make is about terms, not about the number: ₹2/min from the first minute, no subscription, no minimum volume, no lock-in.

It does not include your telephony everywhere. Our ₹2,000 per 30 days is the number and one line, stated as a separate line item rather than buried in a per-minute rate. Trikon, Bolna and Edesy bill telephony or DID separately at amounts that depend on your own carrier and that we cannot compute for you; Agni publishes a Twilio pass-through of roughly ₹0.71/min inbound and ₹1.08/min outbound on top of its plan. HuskyVoice and Aixclerate include a number in the plan. Compare like with like.

Our own rate gets worse at low volume, not better. At 5,700 minutes the fixed ₹5,000 of number and lines works out to ₹0.88/min on top of ₹2. At 800 minutes a month it would be ₹6.25/min on top — a blended ₹8.25 — and you should be sceptical of us at that volume exactly as you should be of everyone else.

Whole-minute rounding is real. A hospital's call mix is full of 30-to-45-second calls: visiting hours, is the doctor in, where is the OPD block. Every one of those bills a full minute. If your average call is 45 seconds, whole-minute billing costs you roughly a third more than per-second billing would. We do not offer per-second billing and do not claim to.

All three hospitals are invented and sized to be realistic rather than flattering. Minutes are billed minutes, meaning every call is already rounded up to the next whole minute. All talk time is at the ₹2/min Bharat Standard rate.

Hospital A — 60 beds, six specialities, one location

OPD-led, with a small in-house lab. Sixty inbound calls a day (1,800 a month) averaging 2.5 billed minutes, plus 800 outbound calls a month — appointment reminders, report-ready notifications, health-check recalls — averaging 1.5 billed minutes. Three concurrent lines so the 9am booking rush does not queue.

Suggested first credit load: ₹25,000, billed ₹29,500 with GST. That covers the ₹21,400 first month and leaves ₹3,600 rolling into month two.

Hospital B — 150 beds, twelve specialities, diagnostics and a health-check unit

150 inbound calls a day (4,500 a month) at 2.5 billed minutes, plus 2,500 outbound calls at 1.5 billed minutes. Fifteen thousand billed minutes. Five concurrent lines, and a second published number for the health-check and corporate-package desk.

The fixed component has almost disappeared here — ₹8,750 of numbers and lines across 15,000 minutes is ₹0.58/min. This is the volume band where a pay-as-you-go model is at its strongest against a bundled plan. For reference, the same 15,000 minutes on Aixclerate Business, from their published figures, would be ₹24,999 plus 13,000 overage minutes at ₹7 = ₹1,15,999 (our arithmetic, their numbers, checked 21 Jul 2026). On Botsense Growth at ₹7/min it would be ₹1,05,000, and 15,000 minutes exceeds Growth's published 10,000-minute cap.

Suggested first credit load: ₹50,000, billed ₹59,000 with GST — that covers the ₹43,750 first month and leaves ₹6,250 rolling forward.

Hospital C — 500-bed chain, four cities, running a full HIS

Central call centre, twenty-plus simultaneous calls at peak, an existing hospital information system that appointments must be written into, a procurement process with a security questionnaire, and an uptime SLA with penalties.

We would decline this, or take a single department at a single unit as a pilot. The reasons are in the section on where we are the wrong choice, and they are not marketing modesty. A 500-bed chain should be buying from a company with a support rota, not from one engineer.

Run your own numbers against your current missed-call volume with the missed call calculator, or see the full pricing page.

Described mechanically, with no performance claims attached. All hospital and doctor names below are invented.

1. OPD appointment booking, routed by speciality

This is the call type most hospitals want handled first, and it is structurally harder than a clinic booking, because "I want an appointment" is not an appointment — it is a routing decision across departments, consultants and sitting hours that change by day. The agent asks what the appointment is for in the caller's own words, maps it to the department you have configured, offers real open slots for the right consultant, locks the slot while it confirms details, and sends a WhatsApp confirmation.

> Caller: My mother has knee pain, I want to show a doctor. > Agent: This is Anandi Multispeciality. For knee pain that would be Orthopaedics. Dr Rekha Iyer has 11:20am tomorrow or 5:40pm on Thursday. Which suits you better.

What it does not do is decide which department is clinically correct in an ambiguous case. Where your rules do not cleanly map a complaint to a department, it routes to a human rather than guessing.

2. "Is Dr Menon sitting today"

This question arrives all day, and answering it repeatedly is rarely the best use of a front-desk person standing in front of a queue. The agent answers it from a consultant schedule you keep updated, including leave and OT days, and offers the next available slot in the same breath rather than leaving the caller to call again. Pull your own call log before you buy anything and see what share of your inbound calls this one question is.

3. Lab and radiology report-status calls

Another large bucket, and the one with the sharpest boundary. The agent tells a caller whether a report is ready, when it is expected, and where or how to collect it — and can send the collection link on WhatsApp. It does not read out values, does not say whether a result is normal, and does not interpret anything. If a caller asks what the result means, it says it cannot discuss results and routes to the department. That refusal wording is something you sign off on before go-live.

4. TPA, cashless and insurance queries

"Do you accept my insurance" is a call your billing desk answers over and over. The agent reads from the empanelment list you supply — which insurers and TPAs, which government schemes, what documents to bring, pre-authorisation desk timings — and routes anything about a specific claim, approval status or amount to a human. It does not estimate what will be covered.

5. Room tariffs, admission and package prices

The agent quotes only what you authorise it to quote: published room categories, fixed health-check package prices, standard consultation fees. Anything variable — a surgical package, an ICU estimate, a treatment plan — goes to the billing or admissions desk with a callback logged. Getting this wrong is expensive, so the default is to route rather than quote.

6. Discharge, billing and attendant queries

Visiting hours, ICU visiting policy, attendant passes, what documents a discharge needs, where the pharmacy is, parking. Low value individually, large in aggregate, and available at 11pm when nobody is at the desk.

7. Outbound, to your own patients only

Appointment reminders the day before. Report-ready calls. Health-check package recalls at six and twelve months. Rebooking after a no-show. Scheduling the post-discharge follow-up OPD visit — the scheduling of it, never anything clinical about it. Every outbound call identifies your hospital by name, runs only inside the calling hours you set, and stops permanently for anyone who says stop.

We call only your own patients and enquiries. No purchased lists, no scraped numbers, no databases, ever. See outbound calls for how campaigns are structured.

8. Language, the way district patients actually speak

A city hospital's callers are not all city callers. The agent handles the 22 scheduled Indian languages plus code-mixed Hinglish, Tenglish and Tanglish, switching mid-sentence rather than asking anyone to press a key for a language — which is precisely where a keypad IVR loses an elderly caller from a district. Indian languages and English are on the ₹2/min rate; a Global voice for a non-Indian language is ₹4–5/min. More at multilingual and AI voice agent vs IVR.

9. Deposits and payment links

For health-check packages and elective procedures where a no-show costs a slot, the agent can send a payment link mid-conversation and confirm on receipt. We take no commission on what you collect. See payments.

This is the section a hospital should read before the pricing section, and it is the reason we would rather write it plainly than sell around it.

The rule first, because it is ours and it stands on its own: the agent never triages, never assesses urgency, never reads out a lab or radiology result, and never discusses medication. We would hold that line for a hospital even if nothing in Indian law required it.

It also matches India's Telemedicine Practice Guidelines of 2020, appended to the Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002, which as we read them do not permit artificial-intelligence or machine-learning platforms to counsel or prescribe, and require the final advice to come from a registered medical practitioner.

A note on sourcing, because this page is otherwise strict about it: the ministry's own text was not retrievable while we were writing, so we are describing the guidelines rather than quoting them, and we are not citing a section number or a secondary paper we did not read end to end. Confirm the current wording with your own legal adviser before relying on it. We are not lawyers, and regulations change. Nothing about our own boundary depends on how that check comes out.

The emergency line should not touch the agent at all

Our first recommendation to any hospital is architectural rather than commercial: publish your casualty and ambulance number as a separate DID that never routes through the agent. No software should sit between a person in crisis and your emergency desk, ours included. That is free advice and it costs us minutes.

On the main line, the agent applies a routing rule, not a clinical assessment. It listens for urgency language — chest pain, breathlessness, bleeding, unconsciousness, accident, seizure, a fall in an elderly patient — and on hearing it stops trying to book anything and escalates immediately.

> Caller: My father is having chest pain since one hour, what should we do. > Agent: I am not able to give any medical advice. Our casualty number is [x] and our ambulance number is [y] — I am connecting you to casualty right now. If the call does not connect, I have your number and someone will call you back immediately.

You decide the escalation numbers, the after-hours rule and the exact wording of every refusal. What is not configurable is whether the agent can triage, advise or read results. It cannot — for any hospital, under any configuration, at any price.

Patient data, and what we will not claim

The list is yours; you load it, and we do not sell, share or reuse it. Call recording is optional and priced at +₹0.10/min only if you enable it — if you do not, calls are not recorded. Transcripts and outcomes are available to you.

On the DPDP Act 2023: some competitor pages cite section numbers at you. We could not retrieve the official text while writing this, so we are not going to quote sections we did not read. The operational position is that consent for calling and messaging sits with the hospital as the party holding the patient relationship. Take your own legal advice on consent, retention and data residency before running an outbound campaign at scale, and ask any vendor reciting the Act whether their architecture actually implements what they are quoting. We make no certification, residency or retention-window claim on this page. If those are procurement requirements, ask us at contact and we will answer honestly, including where the answer is no.

A clinic's calls arrive in a trickle. A hospital's arrive in waves, and the wave is the whole problem.

Ask your own front desk and you will usually hear the same shape: OPD booking calls clustering through the morning, report-status calls clustering in the late afternoon once the lab publishes, discharge and billing calls clustering around late morning, and quiet lines outside those windows. Check it against your own call log rather than taking our word for it — the pattern is the thing that decides how many lines you buy. A hospital that averages 60 calls a day is not receiving 2.5 calls an hour; it may be taking a dozen or more in one hour and none in the next.

This matters to your bill because minutes are elastic and lines are not. Talk time costs what it costs whenever it happens. But a call arriving when every line is busy does not cost you ₹2 — it costs you the patient, exactly as it does today when your front desk has two handsets and eleven people calling.

Two things follow from that table. First, size your lines to your peak, not your average, and expect the number-and-line component to be ₹5,000–₹8,000 a month for a real hospital rather than the ₹2,000 a single-clinic page would quote you. Second, the fixed component stops mattering as volume rises: it is ₹0.88 per billed minute at 5,700 minutes and ₹0.58 at 15,000.

There is also a deployment shape worth considering before you buy anything. We would often suggest putting the agent on overflow and after-hours only — your desk answers first, and the agent picks up what rolls over and everything from 8pm to 8am. Your minutes drop, your line count drops, and your staff keep the calls where a human genuinely helps. It is a smaller sale for us and often the right first step.

Five situations where another vendor genuinely serves you better. This section exists because the rest of the page is only credible if this one is honest.

1. You run a hospital information system and appointments must land inside it

This is our largest real gap and it is a bigger gap for hospitals than for clinics. We have no HIS or HMIS integration. Our booking is calendar-based with slot-locking, plus WhatsApp confirmations. That fits hospitals whose OPD scheduling still lives in a register, a spreadsheet or a shared calendar. It fits badly if your registration desk works inside an HIS all day, because a clerk retyping our bookings into your system is work we created, not work we removed. If that is you, buy from a vendor with a native integration to your specific system, and ask them to name it.

2. You need twenty-plus simultaneous calls, an SLA and a support rota

Our model is a number plus lines at ₹1,500 each per 30 days. That scales to a handful of lines, not to a central call centre with penalty-backed uptime commitments. MyOperator sells enterprise AI tiers with managed onboarding and account management; SquadStack runs dedicated pods for high-volume programmes. If your procurement needs an SLA, a security questionnaire answered and a named support tier at 3am, buy from a company that has those things. We are one engineer.

3. Your decision requires proof it worked at a comparable hospital

We have no hospital case study and no published outcome numbers, because our founding seats are still open and we have a hard rule against publishing proof we do not have. Competitor pages in this category routinely show ROI multiples, no-show reduction percentages and answer-rate figures. We traced several of them while writing this page and could not find a primary source for any. Our only counter is that you can call the live demo yourself and judge the thing directly instead of judging a screenshot. If your board needs a reference site, we cannot give you one today, and we would rather you heard it here.

4. Finance wants one flat annual line item

A ₹10,000-a-month plan billed annually is easier to put through a hospital's approval process than prepaid credits with a variable monthly draw and a number recharge. Our model often comes out lower on total cost at the hospital volumes worked above — the arithmetic shows where — but it loses on predictability, and predictability has genuine value in an institution. If your finance team wants a fixed number, a flat plan is a legitimate choice even at a higher effective rate.

5. You want the agent to do anything clinical

If what you actually want is symptom triage, a nurse-line replacement, or an agent that reads results to patients, we are not just the wrong vendor — you should be sceptical of any vendor who says yes. See the boundary section above.

Take this list to us and to everyone else. The answers separate vendors faster than a demo does.

1. What is your per-minute rate in rupees, on a page I can read without booking a demo. If the answer is "it depends on your volume", note that they wrote a pricing page without a price on it.
2. Is that rate buyable today, or is it a volume tier? Ask specifically whether the headline number sits on an Enterprise tier or behind a minimum-minutes commitment.
3. Is billing per second or per whole minute? If your average call runs around 45 seconds, that difference is worth roughly a third of your voice bill. Ours is whole-minute, and we say so.
4. How many calls can it answer simultaneously, and what does each additional line cost? Then ask what happens to call eleven at 9:15am.
5. What do I pay in month one before a single call is answered — setup, plan, number, minimum load, onboarding, and whether GST sits on top.
6. Is telephony included in the per-minute rate, or billed separately by my own carrier?
7. Read me the exact words the agent says when a caller describes chest pain at 3am. Ask for the literal script, not a description of it.
8. Will it ever read out a lab or radiology result? The only acceptable answer is no.
9. Does it write appointments into our HIS, or into a calendar? Make them name your system.
10. Where does the WhatsApp message cost land — on your invoice with a markup, or on our own Meta account?
11. Every statistic on your website — which hospital, over what period, measured how. If it cannot be sourced, discount the page. Apply this to us.
12. Will you ever call numbers I did not give you? The only acceptable answer is no.

Related reading: AI receptionist for clinics in India, dental clinic AI receptionist cost, AI receptionist vs call centre cost, and the clinics overview.

Tell us your problem on WhatsApp at +91 93923 98750 and describe how your hospital's calls are handled today — which lines, which hours, and what your desk drops at 9am. If an agent fits, we will say so and quote the numbers on this page. If an HIS-integrated vendor suits you better, we will say that too.