Call Recording + Transcript India: ₹0.10/min

Here is what India voice-agent vendors publish about recording, taken from our own competitor price ledger dated 21 Jul 2026. Every row records only what that vendor states about itself — we never take a vendor's number from a rival's comparison page, because several of the figures collected that way turned out to contradict the vendor's own rate card when we checked them against the source.

Aixclerate is the only vendor in that ledger besides us whose entry carries a rupee figure for call recording. For most of the sixteen vendors in it the ledger records nothing about recording either way, and we do not read that silence as proof of an absence. We are not claiming to be the cheapest and we will not — rates move, and quote-only Enterprise tiers are unverifiable by definition. The claim we will stand behind is about terms: ₹2/min from the very first minute, +₹0.10/min if you want the audio kept, with no subscription, no minimum volume and no lock-in underneath it.

Read the full sourced comparison in our AI calling agent price guide for India.

This is a mechanism question, and the mechanism is the whole reason the pricing looks different from a transcription agency's.

A transcription service takes finished audio and produces text from it afterwards. That is a second pass over the same material, so it is a second bill, usually quoted per audio minute.

An AI voice agent works the other way round. To hold the conversation at all, the agent has to turn what your customer said into text in real time, decide what to do, and speak a reply. The text already exists at the end of the call because the text is *how* the call happened. Handing you that text is not extra work being performed on your behalf; it is a by-product of the call you already paid ₹2/min for.

The audio recording is different, and that is why it has a price. Keeping the actual sound file means storing it and serving it back to you later, and storage is a real cost that recurs for as long as the file exists. So we price the thing that has an ongoing cost at ₹0.10/min and leave the thing that is already a by-product at zero.

One consequence worth knowing before you decide: if you only need to know *what was said*, you may not need recording at all. The transcript answers that at ₹2/min flat. Recording earns its ₹0.10/min when you need the tone, the exact words in the customer's own voice, or an audio file you can play back to a staff member or keep for a dispute.

Two volumes, both fully itemised. All figures are exclusive of GST; 18% GST applies at the point of loading credits, so a ₹10,000 credit load is billed ₹11,800 — ₹10,000 usable and ₹1,800 GST.

A business handling roughly 400 minutes a month (about 13 minutes of calls a day), month 1 as a founding client:

The minimum first credit load is ₹10,000, so ₹2,160 of usable balance carries into month 2. Credits never expire. The ₹0 on the setup line is a trade, not a discount, and we state it in full below rather than in a footnote.

The same business from month 4, when the Care Plan becomes optional and is dropped:

A busier business at 2,000 minutes a month, from month 4:

That is ₹3.10 per minute all-in at 2,000 minutes, with the number included. Recording is ₹200 of it.

On the recording line alone at 2,000 minutes, our published ₹0.10/min works out to ₹200 and Aixclerate's published ₹0.20/min works out to ₹400 — that multiplication is our arithmetic on their published rate, not a figure Aixclerate quotes. Everything else about the two bills is different, and their ₹0.20/min sits on a mandatory plan starting at ₹9,999/month, so treat it as one line item compared, not two products compared.

Full terms are on our pricing page.

Partly, and the honest boundary matters more here than the sales answer.

What we can put on record: every call that reaches your Dvaarik number and is handled by the agent. That covers the whole first contact — the enquiry, the questions asked, the price quoted by the agent, whether a booking was made, and the language the customer spoke in. Recording and transcript both cover that leg.

What we cannot put on record: calls your staff take on their own mobile phones, on your existing landline, or on a number that does not route through us. We have no meter on those calls and no access to them. If the agent transfers a live call to a person on their own handset, that transferred leg is outside what we record.

So if your actual problem is *"I think my counter staff are quoting the wrong price or being short with customers on their own phones"*, a Dvaarik agent does not solve it directly, and we would rather say so than sell you a workaround. The two honest routes are:

1. Make the agent the front door. Point your advertised enquiry number at the agent so that first contact always lands on a line that is on record, and let staff handle only what gets transferred to them deliberately. This changes what your business looks like from the outside, so it is a decision, not a setting.
2. Use a tool built for recording human agents. Cloud telephony platforms and call-recording apps exist precisely to sit on your team's handsets. That is a different product category with different economics, and we compare the two models honestly in cloud telephony vs AI voice agents in India.

We are not going to quote a percentage lift here, because we have no sourced study to quote and inventing one would make every other number on this page worth less.

What we can describe is the mechanism — what becomes possible when a month of calls is text you can search rather than audio nobody has time to listen to.

• You can find where enquiries died. Reading the last few lines of calls that did not end in a booking shows you the sentence that lost them. That is a specific, fixable thing, not a metric.
• You can see what people actually ask. The questions that repeat across your transcripts are the questions your website should already be answering, and usually is not.
• You can check what price was quoted. The agent says what it was built to say, and the transcript is the record of it. If it said the wrong thing, you can see exactly where and we can change the behaviour.
• You can see the language mix. The agent handles calls across 22+ Indian languages, and the transcript is of the conversation as it was spoken. If most of your enquiries arrive in Telugu and your staff answer in English, the transcripts will show you that before your revenue does.
• You can settle a dispute with a file rather than a memory. This is the case where the ₹0.10/min for audio earns its place — a transcript is evidence of words, a recording is evidence of tone.

A note against our own interest: transcripts are only useful if somebody reads them. If nobody in your business will open them, switch recording off, save the ₹0.10/min, and spend the attention somewhere it will be used.

Recording business calls is normal commercial practice in India, and you have heard the announcement on the front of a bank or airline call yourself. The part that deserves care is not whether recording exists but how you do it.

The practical points, stated as practice rather than as legal advice:

• Disclose it. The agent identifies itself as an AI assistant for your business at the start of the call, and it can state that the call is being recorded. Announcing the recording before the conversation starts is the simplest way to keep it defensible, and it costs nothing.
• Treat the recording as personal data. A recording and a transcript of your customer speaking are records about a person, and India's Digital Personal Data Protection Act, 2023 is the statute that governs how personal data is handled here. Our own privacy policy is written against it.
• Do not stockpile what you will not use. Retention is a choice you make, and keeping every call forever creates a liability rather than an asset.
• Outbound is a separate question from recording. Consent, TRAI registration and DLT apply to who you may call in the first place. Our agents call only your own leads and enquiries, never bought lists. The full picture is in is AI calling legal in India.

We are an agency, not your lawyer. If your sector has its own rules on recording — healthcare and financial services usually do — check them with someone qualified before you switch recording on.

Four cases where we are honestly not the right purchase.

You need old audio transcribed, not new calls handled. If you have a folder of recordings from last year and you want them typed up, that is transcription work and a transcription service is the correct supplier. Our ₹0.10/min applies to calls the agent is on, going forward.

You need a human on the phone. Complex negotiation, an upset customer, a case that needs judgement — an agent that answers at 2am and books appointments is not a substitute for a person who can decide something. The agent is best at the volume of routine first contact that is currently going unanswered.

You want recording across an existing team of ten telecallers. That is a cloud telephony or contact-centre requirement, priced per seat, and buying an AI agent to get at it would be the expensive way round.

Recording is genuinely all you want. If you have no interest in the agent answering calls and only want audio kept, you are buying a recording product, not us. Our ₹0.10/min is an add-on to a working agent, not a standalone service.

Where we do fit: calls are being missed, first contact is going unanswered or unrecorded, and you want both the answering and the record of it on one prepaid balance with no subscription underneath.

There is nothing to sign up for. The process is a conversation, then a build.

1. Tell us the problem on WhatsApp at +91 93923 98750 — how many calls you miss, what languages your customers speak, and whether you want the audio kept or just the transcript.
2. You get a plan and a price in a day, including whether recording is worth ₹0.10/min for your volume. At 400 minutes a month that is ₹40, and we will say so plainly rather than bundling it into something larger.
3. The agent is built and live in days, custom to your business. Setup is ₹40,000, free for our 10 founding clients — an honest trade, not a discount: the free build is in return for the Care Plan for the first 3 months at the founding rate of ₹5,000/month, and an honest testimonial and short case study once you have seen it work.
4. You load credits — minimum ₹10,000 first load, billed ₹11,800 with 18% GST. Voice, recording, chat, the ₹2,000 per 30 days number recharge and the Care Plan all debit from that one balance. Later top-ups start at ₹500. Credits never expire, and at zero balance everything pauses gracefully rather than producing a surprise bill.

Before any of that, talk to our live demo agent yourself. It is the same kind of agent we would build for you, and it is the only proof we offer — we publish no testimonials or ratings we have not earned yet.