AI Receptionist for Clinics India

For a founding client the running cost is ₹5,000 Care Plan + ₹2,000 phone number recharge per 30 days, plus voice at ₹2 per minute on simple whole-minute billing. So a clinic taking 300 appointment calls a month at roughly 2 minutes each uses 600 minutes = ₹1,200 of credits, making the month about ₹8,200. The ₹40,000 custom setup is free for our 10 founding clients, in return for the Care Plan at the founding rate for the first 3 months and an honest testimonial after go-live. You start with a minimum first credit load of ₹10,000 and top up from ₹500 after that; credits never expire. Full breakdown on the pricing page.

No clinic software is required — the Booking agent can run purely on rules you give us. We set up your doctors, consulting hours, slot length, break times, holidays and how many patients per slot; during the call the agent locks the slot, writes the appointment to a sheet you can see, and sends the patient a WhatsApp confirmation. If you already run a hospital management system or CRM, we can wire the agent into it instead of a sheet — that is what custom integrations covers. Starting on the sheet is the simpler route: you can see every booking from day one, and we can connect your software later once the flow is settled.

Yes — and it is a sensible first workflow for a clinic. You can point calls to the agent only outside consulting hours, or only when the desk line rings unanswered or is already busy, so your receptionist keeps every call she can actually pick up and the AI catches the rest. Missed-call callback works the same way: if a number rings out at 9 pm, the agent calls back the next morning inside your allowed hours rather than at midnight. Once the after-hours flow is working the way you want, the same rules can be extended to lunch-hour and peak-OPD overflow — you decide when, and we change the routing.

The agent hands over instead of arguing — that rule is set before launch, not improvised. You decide what triggers a handover: the patient asking for a person, a symptom category you have flagged as urgent, a complaint, or anything the agent has not been given an approved answer for. Inside clinic hours it can transfer the call to your desk or your mobile; outside hours it takes the name, number and reason, sends it to staff on WhatsApp, and reads out your clinic-approved instruction for emergencies. It will not diagnose, prescribe, or guess at a clinical answer under any circumstances.

When your phone is not where you are losing patients. The fixed monthly is ₹7,000 (₹5,000 Care Plan + ₹2,000 number), so the agent has to recover more than ₹7,000 of appointments a month to be worth it — if you are a walk-in-heavy clinic taking five or six calls a day that your front desk already answers on the first ring, the maths does not work and we will say so. It is also a poor fit if nobody at the clinic can sit with us to review and approve the intake questions and escalation wording, because a clinic script that has not been approved by the doctor should not go live. Run your own numbers on the missed-call calculator before you talk to us.

Days, not months — the founder builds every agent personally, so the timeline is set by how fast the clinic can hand over its information, not by a development queue. What we need: the doctor list with consulting days and timings, slot length, holidays and leave handling, your consultation fees, the 15 to 20 questions patients ask most with the answers you approve, your escalation rule for urgent cases, and which languages your patients speak. We build the first workflow around that, you test it on your own number, we fix the wording, and only then does it take real patient calls. The process page walks through each step.