Shopify · checked against the product 6 Oct 2026
Dvaarik connects to your Shopify store through a custom app you create. The AI agent then answers from your live catalogue with product photos, builds a cart that opens your own Shopify checkout, asks cash-on-delivery customers to confirm on WhatsApp and applies their answer to the order, follows up on failed deliveries and unfinished checkouts, and sends order confirmed, shipped, out-for-delivery and delivered messages in English, Hindi or Telugu.
No monthly fee: ₹0.05 per AI reply and ₹0.50 a call minute in 30-second steps, with ₹50 of free credits to start.
Free signup, no card needed.
Dvaarik's Shopify connection lets one AI agent sell from your live catalogue, follow up on orders and answer “where is my order?” across website chat, WhatsApp, Instagram and phone calls, while every order stays in your Shopify admin.
The agent searches your Shopify store each time a customer asks about a product, so a price or stock change shows straight away. There is no catalogue sync. Website chat shows the results as a swipeable row of product photos, WhatsApp as a carousel with a Buy button on each card, and Instagram DMs as cards to choose from.
Customers add, remove and change quantities in the conversation, up to 10 different products in one order. The agent then sends a link that opens your own Shopify checkout with those items, where they pay online or choose cash on delivery. The order is created in Shopify, not in Dvaarik.
A new COD order gets a WhatsApp message with the product photo and three buttons: Confirm order, Change address and Cancel order. Until Meta approves the photo version, a plain-text message offers Confirm order, Cancel order and Call me. The answer is applied to the Shopify order, and you choose whether the agent messages, calls or does both, and how long it waits.
When your courier's tracking in Shopify shows a failed delivery attempt, the agent asks the customer what to do: Deliver again, New address or Return order.
After a delay you choose, from 1 to 48 hours, the agent sends a WhatsApp reminder with the cart's photo and a Complete checkout button, by default only to shoppers who agreed to receive messages. It first checks with Shopify that the checkout has not already become an order.
Customers get WhatsApp messages when a prepaid order is confirmed and when the order is shipped, out for delivery and delivered, each with the product photo and a Track order or View order button.
The agent looks the order up in Shopify and replies with its status; on WhatsApp and on calls to your number it adds the courier, tracking number and tracking link. It never guesses a delivery date.
Customers can ask to confirm, cancel or change the delivery address in their own words. The agent reads the order back and waits for a clear yes before anything happens.
The COD, failed-delivery and cart workflows are off until you switch them on. For each one you choose manual review, WhatsApp only, WhatsApp then a call, or a call first, plus how long the agent waits before the first message. Order updates go out once your store sends fulfilment events and WhatsApp is connected.
Connecting a Shopify store to Dvaarik is self-serve: create a custom app in Shopify, paste its details on your dashboard, add the connection URL to your Shopify webhooks, then connect WhatsApp and switch on the workflows you want.
Step 1
Create a free account and choose “D2C brand / Own website” as the business type.
Step 2
In Shopify's Dev Dashboard, create a custom app for your store with the permissions in the table below, and install it on the store.
Step 3
On the Top Products page choose Shopify, paste your myshopify.com address and the app's Client ID and Client secret, and press Test.
Step 4
Copy the connection URL from your dashboard into your Shopify webhooks for the order, checkout and fulfilment events listed below the table.
Step 5
Connect your own WhatsApp Business number, then switch on COD confirmations, Failed deliveries and Cart recovery and choose how and when the agent contacts customers.
Step 6
Place a cash-on-delivery order with your own phone number and check the message, the buttons and the case on your dashboard before customers see them.
| Permission | What Dvaarik uses it for |
|---|---|
read_products | Search your live catalogue to answer product questions |
read_orders, read_customers | Look up an order for “where is my order?” and send order updates |
read_fulfillments | Read shipping status, the courier and tracking details |
write_orders | Apply customer decisions to the order: the confirmation tag, a cancellation or a new address |
read_merchant_managed_fulfillment_orders, write_merchant_managed_fulfillment_orders | Optional: hold shipping until a COD customer confirms |
Use the app's Client ID and Client secret rather than a fixed access token: they renew the token every day and also verify the webhooks your store sends. Secrets are stored encrypted and never shown again. If you add a permission later, approve it in your Shopify admin.
The webhook events Dvaarik accepts from Shopify are orders/create, orders/updated, orders/cancelled, checkouts/create, checkouts/update, fulfillments/create and fulfillments/update. Register the ones for the workflows you switch on.
Dvaarik applies the customer's answer to the Shopify order itself: confirmations, cancellations and address changes go through as soon as your COD workflow is on, and failed-delivery answers follow the automatic settings you choose.
| The customer | What happens in Shopify | When it happens |
|---|---|---|
| Confirms a COD order | The order is tagged cod-confirmed in Shopify, and an optional “Waiting for COD confirmation” hold on shipping is released. | As soon as the customer answers, once your COD confirmations workflow is on. |
| Cancels a COD order | The order is cancelled in Shopify and its stock restocked. No refund is requested; an order that shows a payment, or has shipped, goes to your team instead. | As soon as the customer answers, once your COD confirmations workflow is on. |
| Changes the delivery address | The new address is read back to the customer, written to the order and read again from Shopify. Refused once the order has started shipping. | As soon as the customer confirms the read-back; a customer's own correction needs no approval. |
| Answers after a failed delivery | Deliver again, return or a new address is added to the order as a tag with a note for your shipping team, since Shopify has no courier controls of its own. | Automatically only if you switch on automatic reattempts or returns; otherwise it waits for your approval. |
Store updates need only the write_orders permission on your Shopify app; there is nothing to request from the Dvaarik team. Changes run through a queue about once a minute and are checked against Shopify afterwards, so the customer is never told a change is done before Shopify shows it. Every decision and its result stays on your COD confirmations or Failed deliveries page.
Dvaarik's Shopify agent works only from your store's own data, checks who it is talking to before it reveals an order, and reads changes back before acting on them.
Dvaarik's WhatsApp order messages come in English, Hindi and Telugu, and the agent chats in the customer's own language, including Hinglish-style mixed text.
A Dvaarik Shopify agent has no monthly fee and no fee per order. As an illustration, 4,000 AI replies and 200 two-minute calls in a month come to ₹400 in Dvaarik charges: ₹200 for replies and ₹200 for calls.
Prices in force from 5 October 2026. The volumes are assumptions, not measured results. See full pricing
Dvaarik reads courier and tracking details from Shopify, so any courier that updates tracking in your Shopify store feeds the order updates and failed-delivery follow-ups.
Shiprocket can also send failed-delivery alerts straight to Dvaarik; the team sets that connection up with you. Dvaarik does not yet send reattempt or return requests to Shiprocket on its own, so your team acts on the customer's choice there. Orders shipped without a courier update in Shopify only get the shipped message.
Dvaarik connects through a custom app on your own store rather than a Shopify App Store listing, and it never refunds a customer.
Dvaarik's Shopify connection is described below as the product works on 6 Oct 2026.
Create a custom app for your store in Shopify's Dev Dashboard with the permissions Dvaarik lists, install it, then paste your myshopify.com address and the app's Client ID and Client secret on the Top Products page of your Dvaarik dashboard and press Test. Add the connection URL from your dashboard to your Shopify webhooks. There is no Shopify App Store listing; each store connects through its own custom app.
No catalogue is synced. The agent searches your live Shopify store when a customer asks, so a price change shows in the next answer. Short-lived working copies exist, such as the last search in a conversation and resized product photos used in WhatsApp messages.
Yes. The agent builds a cart in the conversation and sends a link that opens your own Shopify checkout with those items, up to 10 different products in one order. The customer pays online or chooses cash on delivery in your checkout, and the order is created in Shopify. Dvaarik never handles the payment.
Yes, within limits. Once your COD confirmations workflow is on, a confirmation tags the order cod-confirmed, a cancellation cancels the unpaid order and restocks it, and a new address replaces the shipping address while nothing has shipped. Your Shopify app needs the write_orders permission. Failed-delivery answers apply automatically only if you switch on automatic reattempts or returns, and an order that shows a payment is never cancelled.
English, Hindi and Telugu. Meta approves each language separately on your WhatsApp Business account, and messages go in English until the chosen language is approved. The agent picks the language from the customer's last conversation with your business. In chat, the agent replies in the language the customer writes in.
Yes. The store can sell in its own currency, as long as it matches the currency of your Dvaarik account, and address changes understand the formats used in the US, the UK, Canada, Australia and the UAE for a store based there.
There is no monthly fee and no fee per order. Dvaarik charges ₹0.05 for each successful AI reply and ₹0.50 a call minute in 30-second steps. Order messages are WhatsApp templates billed by Meta to your own WhatsApp Business account, with no Dvaarik charge, and a customer tapping a button is not an AI reply.
Yes. A white-label partner gives each D2C client the same Shopify connection under the partner's own brand and domain, sets its own client prices, and can connect WhatsApp through its own Meta app.
Connect your store, place a cash-on-delivery order with your own number, and watch the confirmation arrive before any customer gets one.
Shopify is a trademark of Shopify Inc. The name shows what Dvaarik can connect to and does not imply endorsement.