The English wall is costing you customers
Most call-handling tools were built for English first, with Hindi bolted on and everything else missing. So the customer who speaks Bhojpuri-flavoured Hindi, or switches from Telugu to English mid-sentence, hits a wall: a menu, a wrong answer, or silence. In India that is not an edge case; it is the everyday reality of the calls your business takes. A shopkeeper calling about stock, a patient's family asking about timings, a farmer enquiring about a machine part, none of them should have to speak a second language to reach you. Every call that ends in confusion is a customer who quietly rings your competitor next, and you never even see the missed enquiry.
One agent, grade-specific Indian language coverage
Dvaarik's coverage depends on the voice grade. Essential is ₹2/min for 10 languages: English, Hindi, Tamil, Kannada, Malayalam, Marathi, Gujarati, Bengali, Punjabi, and Urdu. Standard is ₹3/min and Studio HD is ₹4/min for all 23 languages (22 scheduled Indian languages plus English). Premium is ₹5/min for 11 languages. There is no per-language surcharge within a selected grade, and no press-1 menu. Test the exact language and code-mixed phrases your customers use before launch rather than relying on a language count alone.
Honest pricing you can do the math on
There is no voice subscription and no per-language fee within a selected grade. Essential is ₹2/min for 10 languages; Standard is ₹3/min and Studio HD is ₹4/min for all 23 languages; Premium is ₹5/min for 11. Billing uses whole minutes, chat is ₹2 per conversation, and prepaid credits never expire. Setup is ₹0 for every business, and there is no minimum commitment — direct top-ups start at ₹100. Dvaarik phone access is a separate recurring channel. The app shows the current price and capacity; one channel handles one simultaneous call.
What a real multilingual call looks like
A caller dials your number and starts speaking Kannada. The agent hears it in the first sentence and answers in Kannada, greets them with your business name, understands what they want, checks your services and prices, books the slot or answers the question, and sends a WhatsApp confirmation. The next caller speaks Hindi mixed with English about a delivery, and the agent follows that too, no reconfiguration. Anything it genuinely cannot resolve, it captures cleanly and hands to you with the details, so you call back knowing exactly what they need. The customer never had to switch languages, and you never had to staff for eight of them.