Follow-up agent · checked against the product 1 Oct 2026
Dvaarik's AI follow-up agent contacts a lead again when a rule says it should: when a new enquiry arrives, when an enquiry sits in a stage, or before or after a saved date such as a renewal. It follows up by AI phone call from your own number, by an approved WhatsApp message, or by a task for your team — inside business hours and legal calling hours — and stops when the person replies.
No monthly fee. Calls are ₹0.50 a minute in 30-second steps and AI replies ₹0.05 each; your phone, AI and WhatsApp providers bill you directly for their part.
Free signup, no card. A new account starts with ₹50 of free credits.
One follow-up rule
When
An enquiry is in the stage “Quote sent”
Only if
Budget is set · City is Hyderabad
Wait
2 days after it reached that stage
Who follows up?
Assistant call, from your own number
Stop if they reply first
On
Always respected
Business hours · 9 AM–9 PM for +91 · Do Not Contact
Illustrative rule. Labels follow the dashboard's Follow-ups page; the stage and column names are your own.
Triggers
A Dvaarik follow-up rule starts from one of three events: a new enquiry arriving, an enquiry sitting in a stage you choose, or a date saved on the lead. A rule can add up to eight conditions on your saved lead columns, and can wait anywhere from zero minutes to 30 days before acting.
A lead lands from your ads, a website or Google form, or your own software over the lead API. The rule fires once for that person.
Example: create a task for your team one day after each new enquiry, so a person reviews every lead the agent has worked.
When an enquiry is in a stage you choose — Quoted, Visit done, Interested — the rule fires once per person for that stage.
Example: send an approved WhatsApp message two days after a lead reaches “Quote sent”.
Any date saved on the lead — a renewal, a service due date, a course start — can trigger a follow-up up to 365 days before or after it, at a local time you pick.
Example: the assistant calls 7 days before a membership renewal date, at 11:00.
Channels
Each Dvaarik follow-up rule does one thing: the assistant calls the person, an approved WhatsApp message is sent, or a task is created for your team. Email follow-ups are coming soon and are not available today.
Your AI agent phones the person from your own connected number and uses the reason you saved as its brief. It is instructed never to invent prices or confirmations, and to respect “stop”. Each follow-up makes one call attempt; an unanswered call is marked Needs help so you can resume or reschedule it.
An approved template from your own WhatsApp Business account goes out on schedule. If the person replies, the reply lands in your inbox, where your WhatsApp agent can answer it. Meta bills its message charge to your account; Dvaarik adds no markup.
A reminder lands in the Follow-ups page for a person to act on. Nothing is sent and nobody is called automatically — useful where a human must make the call.
Dvaarik's follow-up agent stops when the person replies, holds anything due outside business hours or the person's legal calling window, and never contacts a number on your Do Not Contact list. A follow-up is persistence, not pressure.
The rest of the follow-up journey
Besides follow-up rules, Dvaarik follows up in three other places: the first response to a new lead, a WhatsApp message after a campaign call, and order follow-ups for shops and online brands with a connected store.
Speed to lead answers a fresh enquiry in one of three ways:
A reply cancels the pending call, and speed-to-lead calls can make up to five attempts.
Speed to leadAn outbound campaign can send one approved WhatsApp message after each call, with a different template for answered calls and for no-answer, busy or voicemail. It goes out after a delay you set, up to 24 hours, and is skipped if the person has already called you back.
Outbound campaignsRetail shops and D2C brands can confirm cash-on-delivery orders, recover abandoned checkouts and follow up on failed deliveries — WhatsApp first then a call, a call first, WhatsApp only, or a task. These need a connected Shopify, WooCommerce, Shiprocket or your own software, and a reply stops the fallback call.
D2C and retailLimits
A Dvaarik business can run up to 30 follow-up rules, each doing one action, with up to 20 open follow-ups per person and 10,000 open follow-ups across the business at any time.
| Limit | Value |
|---|---|
| Rules per business | 30 |
| Actions per rule | One — create separate rules for separate steps |
| Wait after the trigger | 0 minutes to 30 days |
| Saved-date window | Up to 365 days before or after the date |
| Conditions per rule | Up to 8, on your saved lead columns |
| Open follow-ups per person | 20 |
| Open follow-ups per business | 10,000 |
| Timing | Rules are checked continuously in small batches — close to the minute, not to the second |
In short, a Dvaarik business builds its follow-up journey from up to 30 one-action rules, each waiting up to 30 days, and the agent checks those rules continuously rather than to the exact second.
Honest scope
Dvaarik's follow-up agent does not send email yet, does not chain several steps inside one rule, and does not re-dial an unanswered follow-up call on its own.
Dvaarik charges no monthly fee for follow-ups. A follow-up call costs ₹0.50 a minute in 30-second steps, so a 95-second call is 4 steps, ₹1.00; each AI reply when someone writes back is ₹0.05.
| Follow-up | Dvaarik charge | Billed to you directly by |
|---|---|---|
| Assistant call | ₹0.50 a minute, ₹0.25 per 30-second step | Your phone company (Plivo, Telnyx or Twilio) and your speech and AI providers |
| AI reply when they write back | ₹0.05 per successful AI reply | Your AI provider for its tokens; Meta for WhatsApp message charges |
| Scheduled WhatsApp template | No markup on Meta's message charge | Meta, on your own WhatsApp Business account |
| Task for your team | No call or AI reply is involved | — |
Prices in force from 1 October 2026. Partner clients see the prices their partner sets. Full pricing and a call-cost calculator.
Dvaarik's follow-up rules are described below as the product works on 1 Oct 2026.
An AI follow-up agent contacts a lead or customer again at the moment a rule says it should, without someone remembering to do it. On Dvaarik the agent follows up by phone call from your own number, by an approved WhatsApp message, or by creating a task for your team, and it stops when the person replies.
Three things: a new enquiry arriving, an enquiry sitting in a stage you choose, or a date saved on the lead, such as a renewal or service date, from 365 days before to 365 days after it. A rule can also check up to eight conditions on your saved lead columns, and can wait from zero minutes to 30 days after the trigger.
Not yet. Email follow-ups are coming soon. Today every automatic follow-up is an AI phone call, an approved WhatsApp message or a task for your team.
No, by default. Each rule has the setting “Stop the scheduled follow-up if the person replies first”, which is on unless you turn it off. Sales follow-ups also stop once the enquiry reaches a closed stage, and nobody on your Do Not Contact list is contacted.
No. A follow-up waits for your business hours and for the person's legal calling window: 9 AM to 9 PM India time for +91 numbers, and 8 AM to 9 PM local time for US and Canadian numbers. A follow-up due outside those hours is held, not dropped.
There is no monthly fee. A follow-up call is charged at ₹0.50 a minute in 30-second steps, so a 95-second call is 4 steps, ₹1.00. Your phone company and speech and AI providers bill you separately for their part. A WhatsApp follow-up is a template message that Meta bills to your own WhatsApp Business account, and each AI reply if the person writes back is ₹0.05. A task for your team involves no call or AI reply.
Speed to lead is the first response to a brand-new enquiry: call only, WhatsApp only, or WhatsApp first and a call if there is no reply. Follow-up rules handle everything after that — the lead who went quiet after a quote, the renewal next month, the enquiry that has sat in one stage too long.
Yes. Follow-ups come with every business account, including the clients a white-label partner manages under its own brand. The partner sets its own client prices for calls and AI replies.
Connect your phone company and WhatsApp, set your first rule, and preview who it would reach before it goes live. Need a follow-up flow the rules cannot express, or a link into your own CRM? We build custom integrations, quoted per project.