01
Identify the vehicle first
Make, model and approximate year are captured before any repair range because the same job costs differently across vehicles.
Garage / service centre · shipped dispatch desk
Book repair jobs without confusing a garage with a dealership
Dvaarik's auto-service desk captures vehicle make, model and year, records the symptom without diagnosing it, checks whether the vehicle is drivable, and books a garage or pickup window. At ₹2/min, 220 four-minute calls are about ₹1,760/month in voice usage.
Product configuration and public price checked 15 Aug 2026.
How does the garage workflow differ from automotive sales?
The automotive vertical searches stock and books Test Drives; auto_service records Repairs and dispatches Mechanics. The separate configuration prevents a broken car from entering a dealership sales pipeline.
02
Record the symptom, not a diagnosis
The customer's words are retained for the mechanic. The agent says inspection confirms the fault.
03
Choose arrival or pickup
A drivable vehicle gets a workshop Job; a stranded vehicle gets a pickup location and window.
04
Set price and timing scope
The agent can state a configured range, how long the garage expects to keep the vehicle, and whether pickup and drop are listed.
Shipped configuration · read 15 Aug 2026
What dashboard does Garage / Service centre actually receive?
Dvaarik provisions the Dispatch Desk shape for the backend key auto_service. The configured job is to book: the caller has a problem at an address and the output is a technician, a service window, and a price band
| Configuration | Shipped value |
|---|---|
| Vertical key | auto_service |
| Dashboard shape | Dispatch Desk |
| Trade nouns | Jobs · Repairs · Mechanics · Customers · Estimate |
| Shape-specific pages | Bookings · Calendar · Customers · Services · Staff · Payments |
| Pages every vertical receives | Overview · Calls · Conversations · Leads · Outbound · WhatsApp · Instagram · Campaigns · Widget · Agent · Voice · Knowledge · Billing · Settings |
The Garage / Service centre dashboard adds Bookings, Calendar, Customers, Services, Staff, Payments to the fourteen universal platform pages. The same registry also changes the owner-facing vocabulary: Bookings become Jobs, Services become Repairs, Staff become Mechanics, Customers become Customers, Brochure become Estimate. The page list and words are derived on each request rather than being a marketing-only template.
Ask-on-call budget
4 CALL MINUTES
The garage flow asks vehicle details, the symptom in the customer's words, whether the vehicle is drivable, and a job or pickup window. Diagnosis remains subject to inspection.
Column-only fields do not force another spoken question. Post-call extraction can still populate a field when the caller volunteers the information naturally.
Which lead fields does Garage / Service centre capture?
| Lead field | Capture behaviour |
|---|---|
| Vehicle make, model, and year | Asked first because repair pricing depends on the vehicle. |
| Reported symptom | Recorded in the customer's words without phone diagnosis. |
| Drivable status | Asked to choose between a garage visit and pickup. |
| Pickup location | Recorded when the vehicle cannot reach the workshop. |
| Repair range and timing | Recorded when the customer accepts the inspection-based estimate and job window. |
The Garage / Service centre intake record names Vehicle make, model, and year, Reported symptom, Drivable status, Pickup location, Repair range and timing. Spoken questions use the stated CALL MINUTES budget; extraction-only columns preserve useful details without turning every call into an interrogation.
Shared fallback rubric
How does Dvaarik score a Garages and service centres lead?
The current rubric file has no dedicated entry for this vertical, so Dvaarik uses the shared fallback: match against what the business actually sells, then assess budget fit, timing, and whether a concrete next step was agreed. Wrong fit, no budget, no timeline, or a do-not-call request lowers the score.
Worked monthly voice cost · 15 Aug 2026
What would 220 four-minute garage calls cost per month?
At Dvaarik's ₹2/min direct voice rate, 220 calls a month averaging 4 billed minutes each would use 880minutes and cost about ₹1,760/month in voice usage (220 × 4 × ₹2), with the call-volume assumption and rate read on 15 Aug 2026.
Dvaarik bills whole minutes rounded up. The worked amount excludes a phone line and optional recurring channel plans, so the number is a voice-usage equivalent rather than a bundled quote.
Read the full pricing scopeWhat will the garage agent not promise?
The auto-service agent does not diagnose a fault over the phone.
The auto-service agent does not promise a part is in stock unless the business supplied that fact.
The auto-service agent treats a price as inspection-based unless the listed repair has a fixed rate.
The auto-service rubric uses the shared fit, budget, timing and agreed-next-step criteria because no dedicated garage rubric is checked in.
Questions about Dvaarik for garages and service centres
Dvaarik's answers below restate the shipped workflow, lead capture, scoring basis and price assumptions without adding features outside the current vertical configuration.
No. automotive is a Showroom Pipeline for vehicle stock, Buyers and Test Drives. auto_service is a Dispatch Desk for Repairs, Mechanics, Customers and Jobs, including pickup when a vehicle is not drivable.
No. The configured agent records the symptom in the customer's words, can quote a listed range, and says the mechanic confirms the diagnosis and final amount after inspection.
At ₹2/min, 220 calls averaging four billed minutes use 880 voice minutes and cost about ₹1,760/month in voice usage, excluding the phone line and optional channels.