01
Capture the actual problem
The call records what is wrong and how urgent it is before offering a service. A dead AC today and routine maintenance next week remain different jobs.
Home services · shipped dispatch desk
Turn missed home-service calls into booked technician jobs
Dvaarik's home-services desk captures the problem, urgency, full address, landmark and pincode, states whether a price is a visit charge, and books a technician window without inventing a final repair price. At ₹2/min, 350 four-minute calls are about ₹2,800/month in voice usage.
Product configuration and public price checked 15 Aug 2026.
How does the home-services dispatch desk handle a call?
A plumber, electrician, AC technician, pest-control team or cleaner needs an address and a workable window, not a vague message. Dvaarik's dispatch shape is built around Jobs, Technicians, Services, Customers and a Rate card.
02
Validate the service address
Full address, landmark and pincode are read back once. The pincode supports service-area qualification before a technician is promised.
03
State what the quoted amount means
The agent says whether the listed amount is a visit charge or the whole job and whether that charge is adjusted against the repair.
04
Book a time window
The dispatch desk offers a window, records the technician job and leaves the final repair amount subject to on-site inspection.
Shipped configuration · read 15 Aug 2026
What dashboard does Home services actually receive?
Dvaarik provisions the Dispatch Desk shape for the backend key home_services. The configured job is to book: the caller has a problem at an address and the output is a technician, a service window, and a price band
| Configuration | Shipped value |
|---|---|
| Vertical key | home_services |
| Dashboard shape | Dispatch Desk |
| Trade nouns | Jobs · Services · Technicians · Customers · Rate card |
| Shape-specific pages | Bookings · Calendar · Customers · Services · Staff · Payments |
| Pages every vertical receives | Overview · Calls · Conversations · Leads · Outbound · WhatsApp · Instagram · Campaigns · Widget · Agent · Voice · Knowledge · Billing · Settings |
The Home services dashboard adds Bookings, Calendar, Customers, Services, Staff, Payments to the fourteen universal platform pages. The same registry also changes the owner-facing vocabulary: Bookings become Jobs, Services become Services, Staff become Technicians, Customers become Customers, Brochure become Rate card. The page list and words are derived on each request rather than being a marketing-only template.
Ask-on-call budget
4 CALL MINUTES
The dispatch flow asks the problem and urgency, full address with landmark and pincode, and a service window. Visit-charge details are stated from the rate card rather than guessed.
Column-only fields do not force another spoken question. Post-call extraction can still populate a field when the caller volunteers the information naturally.
Which lead fields does Home services capture?
| Lead field | Capture behaviour |
|---|---|
| Problem and urgency | Asked to distinguish routine work from a same-day need. |
| Full address | Asked because the job happens at the customer's property. |
| Landmark and pincode | Recorded with the address so a technician can find and validate the service area. |
| Visit-charge understanding | Recorded when the caller accepts the visit fee and adjustment rule. |
| Service window | Recorded as a time window rather than an exact arrival minute. |
| Budget | Extracted when the caller volunteers a budget or reacts to the listed price band. |
The Home services intake record names Problem and urgency, Full address, Landmark and pincode, Visit-charge understanding, Service window, Budget. Spoken questions use the stated CALL MINUTES budget; extraction-only columns preserve useful details without turning every call into an interrogation.
Vertical scoring rubric
How does Dvaarik score a Home-service businesses lead?
Home-services scoring measures a specific job at a specific address, service-area fit, urgency, budget against the job, and whether a visit or service window was agreed.
Worked monthly voice cost · 15 Aug 2026
What would 350 four-minute service calls cost per month?
At Dvaarik's ₹2/min direct voice rate, 350 calls a month averaging 4 billed minutes each would use 1,400minutes and cost about ₹2,800/month in voice usage (350 × 4 × ₹2), with the call-volume assumption and rate read on 15 Aug 2026.
Dvaarik bills whole minutes rounded up. The worked amount excludes a phone line and optional recurring channel plans, so the number is a voice-usage equivalent rather than a bundled quote.
Read the full pricing scopeWhat keeps a home-services call commercially honest?
The home-services agent does not promise same-day service unless the business has configured it.
The home-services agent does not quote a final repair price for work nobody has inspected.
The home-services agent gives a service window rather than promising an exact arrival minute.
The home-services agent records a specific address and service-area fit before treating the job as qualified.
Questions about Dvaarik for home-service businesses
Dvaarik's answers below restate the shipped workflow, lead capture, scoring basis and price assumptions without adding features outside the current vertical configuration.
Yes. The shipped home_services vertical covers plumbing, electrical, AC service, pest control, cleaning, carpentry, painting, solar installation, CCTV and related technician-at-address work through one dispatch-desk shape.
No. The starter script can state a configured visit charge or price band and whether the visit fee is adjusted, but it says the technician confirms the final repair amount on site.
At ₹2/min, 350 calls averaging four billed minutes use 1,400 voice minutes and cost about ₹2,800/month in voice usage. Whole-minute rounding applies; the phone line and optional channels are separate.