01
Capture the actual problem
The call records what is wrong and how urgent it is before offering a service. A dead AC today and routine maintenance next week remain different jobs.
Home services · shipped dispatch desk
Turn missed home-service calls into booked technician jobs
Dvaarik's home-services desk captures the problem, urgency, full address, landmark and pincode, states whether a price is a visit charge, and books a technician window without inventing a final repair price. At ₹0.30 a started minute, 350 four-minute calls add about ₹420 a month in Dvaarik platform fees on top of the ₹1,500 plan.
Product configuration and public price checked 15 Aug 2026.
How does the home-services dispatch desk handle a call?
A plumber, electrician, AC technician, pest-control team or cleaner needs an address and a workable window, not a vague message. Dvaarik's dispatch shape is built around Jobs, Technicians, Services, Customers and a Rate card.
02
Validate the service address
Full address, landmark and pincode are read back once. The pincode supports service-area qualification before a technician is promised.
03
State what the quoted amount means
The agent says whether the listed amount is a visit charge or the whole job and whether that charge is adjusted against the repair.
04
Book a time window
The dispatch desk offers a window, records the technician job and leaves the final repair amount subject to on-site inspection.
Shipped configuration · read 15 Aug 2026
What dashboard does Home services actually receive?
Dvaarik provisions the Dispatch Desk shape for the backend key home_services. The configured job is to book: the caller has a problem at an address and the output is a technician, a service window, and a price band
| Configuration | Shipped value |
|---|---|
| Vertical key | home_services |
| Dashboard shape | Dispatch Desk |
| Trade nouns | Jobs · Services · Technicians · Customers · Rate card |
| Shape-specific pages | Bookings · Calendar · Customers · Services · Staff · Payments |
| Pages every vertical receives | Overview · Calls · Conversations · Leads · Outbound · WhatsApp · Instagram · Campaigns · Widget · Agent · Voice · Knowledge · Billing · Settings |
The Home services dashboard adds Bookings, Calendar, Customers, Services, Staff, Payments to the fourteen universal platform pages. The same registry also changes the owner-facing vocabulary: Bookings become Jobs, Services become Services, Staff become Technicians, Customers become Customers, Brochure become Rate card. The page list and words are derived on each request rather than being a marketing-only template.
Ask-on-call budget
4 CALL MINUTES
The dispatch flow asks the problem and urgency, full address with landmark and pincode, and a service window. Visit-charge details are stated from the rate card rather than guessed.
Column-only fields do not force another spoken question. Post-call extraction can still populate a field when the caller volunteers the information naturally.
Which lead fields does Home services capture?
| Lead field | Capture behaviour |
|---|---|
| Problem and urgency | Asked to distinguish routine work from a same-day need. |
| Full address | Asked because the job happens at the customer's property. |
| Landmark and pincode | Recorded with the address so a technician can find and validate the service area. |
| Visit-charge understanding | Recorded when the caller accepts the visit fee and adjustment rule. |
| Service window | Recorded as a time window rather than an exact arrival minute. |
| Budget | Extracted when the caller volunteers a budget or reacts to the listed price band. |
The Home services intake record names Problem and urgency, Full address, Landmark and pincode, Visit-charge understanding, Service window, Budget. Spoken questions use the stated CALL MINUTES budget; extraction-only columns preserve useful details without turning every call into an interrogation.
Vertical scoring rubric
How does Dvaarik score a Home-service businesses lead?
Home-services scoring measures a specific job at a specific address, service-area fit, urgency, budget against the job, and whether a visit or service window was agreed.
Worked monthly voice cost · 15 Aug 2026
What would 350 four-minute service calls cost per month?
At Dvaarik's ₹2/min direct voice rate, 350 calls a month averaging 4 billed minutes each would use 1,400minutes and cost about ₹2,800/month in voice usage (350 × 4 × ₹2), with the call-volume assumption and rate read on 15 Aug 2026.
Dvaarik bills whole minutes rounded up. The worked amount excludes a phone line and optional recurring channel plans, so the number is a voice-usage equivalent rather than a bundled quote.
Read the full pricing scopeWhat keeps a home-services call commercially honest?
The home-services agent does not promise same-day service unless the business has configured it.
The home-services agent does not quote a final repair price for work nobody has inspected.
The home-services agent gives a service window rather than promising an exact arrival minute.
The home-services agent records a specific address and service-area fit before treating the job as qualified.
Questions about Dvaarik for home-service businesses
Dvaarik's answers below restate the shipped workflow, lead capture, scoring basis and price assumptions without adding features outside the current vertical configuration.
Yes. The shipped home_services vertical covers plumbing, electrical, AC service, pest control, cleaning, carpentry, painting, solar installation, CCTV and related technician-at-address work through one dispatch-desk shape.
No. The starter script can state a configured visit charge or price band and whether the visit fee is adjusted, but it says the technician confirms the final repair amount on site.
350 calls averaging four billed minutes use 1,400 minutes, which is about ₹420 a month in Dvaarik platform fees on top of the ₹1,500 plan. Whole-minute rounding applies; the phone line and optional channels are separate.