Sub-account
A sub-account is a separated client workspace inside an agency or platform account, with its own business data, users, agents, usage, permissions, and operational settings.
What does Sub-account mean in practice?
Sub-accounts let an agency manage many clients without mixing their data or controls. Each tenant should have separate knowledge, call and message records, integrations, users, limits and access. The parent partner account can administer the portfolio, while a client sees only its own business. Vendors use client, workspace, location and tenant for similar concepts, but the degree of isolation varies. Ask whether billing, phone numbers, exports and deletion also remain separated, not only the visible dashboard.
Real example
A healthcare agency has separate clinic sub-accounts so each clinic's services, schedules, call transcripts and users remain isolated from the others.
Related terms
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More terms in this category
AI Receptionist
An AI receptionist is a software system that answers inbound customer messages and phone calls using a large language model (LLM), books appointments, collects payments, and sends notifications — without human staff.
Conversational AI
Conversational AI is technology that lets computers hold natural back-and-forth conversations with humans in text or voice. It uses large language models to understand intent, remember context across turns, and generate human-like replies.
Voice AI
Voice AI is conversational AI that communicates through voice instead of text. It combines speech-to-text (STT), a large language model for understanding, and text-to-speech (TTS) to reply in a human-like voice.
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