Cloud Telephony vs AI Voice Agents India

Yes — in most cases you keep your existing number and simply forward it to the agent, so nothing on your visiting cards, Google listing or ads has to change. Your current provider keeps doing what it is good at (the number, the routing, the recordings) and the agent becomes the thing that actually picks up and holds the conversation. The other option is that we supply a dedicated number, which carries a ₹2,000 per 30 days recharge auto-debited from your credits — if you forward your own number instead, that recharge does not apply. Which route makes sense depends on your current setup, and it is one of the first things we settle during the build. See how it works for the sequence.

No — WhatsApp and Instagram workflows need no phone line, no virtual number and no ₹2,000 recharge. Chat is billed at ₹2 per conversation from the same prepaid credits, and the WhatsApp message costs charged by Meta land on your own Meta account with zero markup from us. This is a sensible place to start if the leak in your business is in the DM inbox rather than on the phone. If you later decide calls also need answering, the voice layer is added to the same agent — you are not rebuilding from scratch. Details on the WhatsApp agent and Instagram agent pages.

For a founding client the build itself is ₹0 and month one is a ₹10,000 minimum credit load, nothing more. Out of that ₹10,000, roughly ₹2,000 goes to the number recharge (only if we supply the number) and ₹5,000 to the Care Plan at the founding rate, leaving about ₹3,000 of usage credit — which at ₹2/min whole-minute billing is around 1,500 minutes of conversation. Setup is normally ₹40,000 one-time and is currently free for our 10 founding clients, in return for the Care Plan for the first three months and an honest testimonial plus a short case study after go-live. Credits never expire and top-ups start at ₹500. Full breakdown on the pricing page.

If your staff already answer nearly every call quickly and your problem is only visibility — you want call logs, recordings, routing to the right extension, or a single business number — cloud telephony alone will fix that and an AI voice agent is an expense you do not need yet. The same is true if your call volume is genuinely low and the calls are long, high-context negotiations where the customer expects you personally. The agent earns its keep when calls are being missed, when leads sit uncalled for hours, or when the same handful of questions gets asked over and over. If you are not sure which side you fall on, say so on contact and we will tell you honestly if the answer is cleanup rather than a build.

No — and you generally gain a layer, because the agent records not just that a call happened but what was decided in it. Alongside the recording you get a written summary, the caller's language, what they asked for, whether a booking was made, and the outcome written into your sheet or CRM, so you are reading results rather than listening back to audio. Anything your telephony provider already logs keeps logging if you stay on your own number. A monthly report is also part of the Care Plan, which is required for the first three months and optional from month four.

Yes — handoff is built into every agent, and you decide the trigger during the build. Common triggers are the caller explicitly asking for a person, an unusual or sensitive request, or a topic you have told us to never let the agent answer. Depending on your setup the agent either passes the live call through to your number or ends politely and pings you immediately with the summary so you call back knowing the context. It also never gives medical, legal or financial advice — those route to you by design. More on the conversation design in AI voice.