Dvaarik AI Glossary

Cloud Telephony

Cloud telephony is phone infrastructure delivered over the internet instead of physical phone lines — virtual phone numbers, call routing, call recording, and programmatic voice APIs. It is the plumbing underneath most Indian phone-automation products.

In depth

Cloud telephony replaces the office PBX box and physical SIM lines with hosted infrastructure: virtual landline and mobile numbers, inbound call routing, outbound dialing, call recording, and real-time audio streaming APIs that software (including AI voice agents) can plug into. For Indian businesses, telephony that interconnects natively with Indian telecom operators (Airtel, Jio, Vi, BSNL) matters — it passes caller IDs correctly, keeps call quality stable on mobile networks, and prices in INR. A real phone number always carries a fixed telecom cost regardless of what runs on top of it. With Dvaarik, that is a flat ₹2,000/30-day number recharge (dedicated number + 1 concurrent call line) debited automatically from prepaid credits, while the calls themselves are billed per second from the same balance.

Related terms

Voice AIPSTNVirtual Phone NumberOutbound AI Calling

Learn more on Dvaarik

More terms in this category

Outbound AI Calling

Outbound AI calling is when an AI voice agent places phone calls on a business's behalf — typically to call back the business's own leads and enquiries within seconds, qualify them, and book appointments. Done properly, it calls only people who contacted the business first; it is not cold calling.

See cloud telephony working live

Our own agent answers chat and calls at app.dvaarik.com/dvaarik-ai — or describe your business on WhatsApp and we'll show you what it looks like for you.

Tell us your problem