Dvaarik vs Servetel (now Acefone)
Servetel Alternative: Acefone vs Dvaarik AI
Servetel rebranded to Acefone. Acefone now publishes separate products for staffed contact centres, unified communications and AI voice automation. Dvaarik is a self-serve AI-agent product, so the fair comparison starts by choosing the Acefone product that matches the job.
No setup fee and no monthly fee. Dvaarik charges ₹0.50 per call minute in 30-second steps and ₹0.05 per AI reply; your phone company and your speech and AI providers bill you directly. Partner wholesale rates are public.
Setup
vertical-first
Voice
core channel
Branding
white-label
Partner wholesale
₹0.30/min calls
Servetel alternative: first map the old brand to today's Acefone products
Acefone's official rebrand notice says Servetel became Acefone on 13 Feb 2025 and servetel.in traffic moved to acefone.com, while the existing customer portal remained available. On the current Acefone site read 21 Aug 2026, Contact Center Studio equips human agents, Interactions Hub combines voice and messaging, and AceX AI Voice Bot automates conversations. Dvaarik overlaps most directly with the AI Voice Bot, not a raw contact-centre seat.
- Choose Acefone Contact Center Studio when human agents need seats, DIDs, routing, diallers, recordings and supervisor controls.
- Compare AceX AI Voice Bot with Dvaarik when software should hold and complete the conversation itself.
- Treat the ₹75,000 pilot as a specific 12,500-minute block, not as a guaranteed post-pilot rate or a full phone-system quote.
5
core decision areas
2
login paths
1
white-label platform
The verdict
What do the dated pages show?
Servetel is no longer the current public brand. Acefone's rebrand page says Servetel became Acefone on 13 Feb 2025 and the old website redirects to Acefone. Acefone's current Contact Center Studio card lists Professional at ₹1,599 per user/month with a six-seat minimum and Ultra at ₹1,999 per user/month with a five-seat minimum; both include one standard DID, unlimited India calling subject to plan terms, and a seven-day limited-calling trial. Its Interactions Hub separately starts at ₹1,599 per seat/month with seven users and 14 channels, while Ultra is ₹2,299 per seat/month with five users and ten channels. The closer Dvaarik alternative is AceX AI Voice Bot: its product page publishes pilots from ₹75,000 for 12,500 minutes, says it supports 12+ languages and describes no-code configuration for standard use cases. That block is ₹6 per included minute by arithmetic, but Acefone does not publish the post-pilot rate or full commercial terms there. Dvaarik has no monthly fee: it charges ₹0.50 for each call minute, in 30-second steps, and ₹0.05 for each AI text reply. Dvaarik supplies no numbers; the business connects its own Plivo, Telnyx or Twilio account, and that company and its speech and AI providers bill it directly.
Verdict: Pick Acefone for a staffed contact centre or unified communications estate that needs agent seats, numbers, diallers, recordings, India calling and 24x7 support options. Pick Dvaarik for self-serve AI conversations with a published INR call fee and no monthly fee or minimum commitment. If AceX Voice Bot is the actual alternative, compare its written post-pilot rate, telephony, concurrency, integrations and setup scope with Dvaarik's call fee and the provider accounts the business would connect.
| Feature | Dvaarik AI | Servetel (now Acefone) |
|---|---|---|
| Current brand | Dvaarik AI | Servetel rebranded to Acefone; the old website redirects and the legacy customer portal remains available |
| Closest AI product | Self-serve AI agents with prepaid usage charged per call minute in 30-second steps | AceX AI Voice Bot for inbound/outbound automation, analytics and human handoff |
| Public AI price | ₹0.50 for each call minute, charged in 30-second steps, with no monthly fee; phone, speech and AI providers bill the business directly | Pilot from ₹75,000 for 12,500 minutes (₹6 per included minute by arithmetic); post-pilot rate is not published |
| Contact-centre entry | Not a seat-based workforce suite; Dvaarik focuses on configured AI conversations and handoff | Professional ₹1,599/user/month, minimum six seats; Ultra ₹1,999/user/month, minimum five seats |
| Interactions Hub entry | Connected AI voice, website chat, WhatsApp and Instagram workflows, not a human-agent unified inbox | Professional ₹1,599/seat/month, minimum seven users/14 channels; Ultra ₹2,299/seat/month, minimum five users/10 channels |
| AI setup ownership | Customer configures agents, knowledge, workflows, leads and campaigns in the dashboard | Acefone says an operations manager can configure standard agents without code, while the same page also says 'we build it for you'; confirm delivery scope |
| Languages documented | Depends on the speech providers the business connects — Sarvam covers Indian languages, Google and Azure add wider international coverage | AceX says 12+ languages and names Hindi, Tamil, Telugu, Kannada, Bengali, Marathi and Hinglish; each agent is configured separately |
| Phone and channel boundary | Dvaarik supplies no numbers: the business connects its own Plivo, Telnyx or Twilio account and pays that company directly | Contact Center Studio includes one standard DID per plan seat; additional DIDs, VMN/TFN, channels and WhatsApp can be add-ons |
| Published trial and support | Signing up is free with ₹50 of free credits, once per phone number; usage then draws from prepaid credits | Contact Center Studio lists a seven-day limited-calling trial; Professional has 24x7 chat/16x5 call support and Ultra 24x7 chat/call support |
The table separates three Acefone purchases. Contact Center Studio and Interactions Hub bill human-team seats and channels; AceX AI Voice Bot publishes a 12,500-minute pilot block; Dvaarik bills each call minute in 30-second steps, with provider bills separate. A complete comparison needs the AI rate, human seats, DIDs, simultaneous calls, carrier terms, setup ownership and recurring channels.
Pick Dvaarik when
You want the full platform
- You want a self-serve AI agent instead of contact-centre software for a staffed calling floor.
- You need a public INR call fee without buying a 12,500-minute pilot block.
- You want to choose the speech models, and so the Indian languages, the agent uses.
- You want usage without a monthly fee or minimum commitment, while accepting that your own phone, speech and AI providers bill you directly.
Consider Servetel (now Acefone) when
You need a narrower tool
- You employ human agents and need a mature contact-centre or unified-communications workspace with DIDs, diallers, recordings and supervisor controls.
- The AceX 12,500-minute pilot, India data residency and human handoff match your procurement requirements after written commercial review.
- A seven-day limited-calling trial for the contact-centre product is important.
- You need published 24x7 support options or Acefone's broader telephony and integration estate.
- Your operation benefits from one vendor spanning Contact Center Studio, Interactions Hub and AI Voice Bot.
Pricing at a glance
Public Dvaarik pricing stays simple.
Dvaarik AI
Direct SaaS
- Setup fee₹0
- Monthly fee₹0
- Call fee₹0.50/min, in 30-second steps
- AI text reply₹0.05
- Partner wholesale₹0.30/min · ₹0.03 per reply
- Partner plan₹2,000 a month, flat
Dvaarik's fee is not the whole cost of a call: your phone company and your speech and AI providers bill you directly for their part. Partners set their own client prices; the detail is on the pricing and margins page.
Servetel (now Acefone)
From ₹75,000 for a 12,500-minute AceX AI Voice Bot pilot
- AceX AI Voice Bot pilotFrom ₹75,000 / 12,500 minutes
- Contact Center Studio Professional₹1,599/user/month, minimum six seats
- Contact Center Studio Ultra₹1,999/user/month, minimum five seats
- Interactions Hub Professional₹1,599/seat/month, minimum seven users / 14 channels
Additional official sources: Servetel-to-Acefone rebrand · Contact Center Studio pricing · Interactions Hub pricing
Frequently asked
Questions about Dvaarik vs Servetel (now Acefone)
Is Servetel now Acefone?
+
How much does Acefone Contact Center Studio cost?
+
How much does AceX AI Voice Bot cost?
+
What is the main difference between Acefone and Dvaarik?
+
How much does Dvaarik AI voice cost?
+
Which supports more Indian languages?
+
Which is better for a human contact-centre team?
+
Try Dvaarik directly, or sell it under your brand.
Direct businesses use the common login. Partners use the white-label partner path for their own logo, domain, client onboarding, and public wholesale rates.