01
Collect both dates
Check-in and check-out are required before the desk says a room is available or quotes a stay.
Hotels / homestays · shipped reservation desk
Answer room calls with dates, occupancy and rate scope intact
Dvaarik's hospitality desk asks check-in, check-out, adults and children before quoting a room, checks availability, states the configured nightly rate and inclusions, and records a reservation. At ₹2/min, 300 four-minute hotel calls are about ₹2,400/month in voice usage.
Product configuration and public price checked 15 Aug 2026.
How is a hotel reservation different from an appointment?
Dvaarik models hospitality as dates and occupancy rather than a named staff member's half-hour slot. The dashboard speaks in Reservations, Rooms, Guests, Team and Tariff card.
02
Separate adults and children
The reservation record keeps occupancy explicit because room fit and the listed rate can change with it.
03
State the rate scope
The agent quotes per night and says whether the configured rate includes taxes, breakfast, or another listed inclusion.
04
Confirm the stay rules
A reservation confirmation states check-in and check-out times and only mentions a cancellation policy that the hotel supplied.
Shipped configuration · read 15 Aug 2026
What dashboard does Hotel / Homestay actually receive?
Dvaarik provisions the Reservation Desk shape for the backend key hospitality. The configured job is to book: a room is held for dates rather than a half-hour slot, so the workflow has no per-person rota
| Configuration | Shipped value |
|---|---|
| Vertical key | hospitality |
| Dashboard shape | Reservation Desk |
| Trade nouns | Reservations · Rooms · Team · Guests · Tariff card |
| Shape-specific pages | Bookings · Calendar · Customers · Services · Payments |
| Pages every vertical receives | Overview · Calls · Conversations · Leads · Outbound · WhatsApp · Instagram · Campaigns · Widget · Agent · Voice · Knowledge · Billing · Settings |
The Hotel / Homestay dashboard adds Bookings, Calendar, Customers, Services, Payments to the fourteen universal platform pages. The same registry also changes the owner-facing vocabulary: Bookings become Reservations, Services become Rooms, Staff become Team, Customers become Guests, Brochure become Tariff card. The page list and words are derived on each request rather than being a marketing-only template.
Ask-on-call budget
4 CALL MINUTES
The reservation flow asks check-in, check-out, adults, and children before quoting or holding a room. Rate inclusions and check-in rules come from the configured tariff and knowledge.
Column-only fields do not force another spoken question. Post-call extraction can still populate a field when the caller volunteers the information naturally.
Which lead fields does Hotel / Homestay capture?
| Lead field | Capture behaviour |
|---|---|
| Check-in and check-out | Asked before availability or price is stated. |
| Adults and children | Asked separately because occupancy changes room fit and rate. |
| Room or package | Captured when the guest selects an available option. |
| Rate inclusions | Recorded when breakfast, taxes, or another listed inclusion matters. |
| Reservation outcome | Recorded after dates and availability are confirmed. |
The Hotel / Homestay intake record names Check-in and check-out, Adults and children, Room or package, Rate inclusions, Reservation outcome. Spoken questions use the stated CALL MINUTES budget; extraction-only columns preserve useful details without turning every call into an interrogation.
Shared fallback rubric
How does Dvaarik score a Hotels, resorts, and homestays lead?
The current rubric file has no dedicated entry for this vertical, so Dvaarik uses the shared fallback: match against what the business actually sells, then assess budget fit, timing, and whether a concrete next step was agreed. Wrong fit, no budget, no timeline, or a do-not-call request lowers the score.
Worked monthly voice cost · 15 Aug 2026
What would 300 four-minute hotel calls cost per month?
At Dvaarik's ₹2/min direct voice rate, 300 calls a month averaging 4 billed minutes each would use 1,200minutes and cost about ₹2,400/month in voice usage (300 × 4 × ₹2), with the call-volume assumption and rate read on 15 Aug 2026.
Dvaarik bills whole minutes rounded up. The worked amount excludes a phone line and optional recurring channel plans, so the number is a voice-usage equivalent rather than a bundled quote.
Read the full pricing scopeWhat will the hotel receptionist never invent?
The hospitality agent does not confirm a room until availability has been checked for the requested dates.
The hospitality agent does not invent a room view, amenity, airport pickup, breakfast inclusion, or cancellation term.
The hospitality shape has no Staff page because a guest reserves dates, not a named person's rota.
The hospitality rubric currently uses the shared product fit, budget, timing and next-step criteria.
Questions about Dvaarik for hotels, resorts, and homestays
Dvaarik's answers below restate the shipped workflow, lead capture, scoring basis and price assumptions without adding features outside the current vertical configuration.
Dvaarik can quote a rate per night from the configured room or tariff data and state listed inclusions such as taxes or breakfast. Dvaarik does not invent a rate or confirm an unchecked room.
No. The reservation_desk shape holds a room for dates and adds Reservations, Calendar, Guests, Rooms and Payments without a Staff page.
At ₹2/min, 300 calls averaging four billed minutes use 1,200 voice minutes and cost about ₹2,400/month in voice usage. Phone-line and optional channel costs are separate.