Concurrent Call Channel
A concurrent call channel is capacity for one live phone call at a time. Two simultaneous calls need two channels even when several phone numbers share the same account.
What does Concurrent Call Channel mean in practice?
Concurrency measures calls happening at the same moment, not the number of phone numbers or monthly minutes. One channel can serve several assigned numbers but can carry only one live call at a time; a second caller needs another channel or must wait, fail over or receive a callback. Live transfer also consumes two channels because the AI leg and human leg overlap. Dvaarik's partner phone product costs ₹1,000 per 30 days for one channel and includes up to three +91 numbers. Each extra channel costs ₹1,000 per 30 days.
Real example
A clinic has reception and campaign numbers on one channel. If reception is already on a live call when a campaign lead answers, the second live call needs another channel.
Related terms
More terms in this category
Cloud Telephony
Cloud telephony in India is business phone infrastructure delivered over the internet instead of office PBX hardware or physical phone lines: virtual numbers, cloud calling, call routing, recordings, logs, and voice APIs.
Outbound AI Calling
Outbound AI calling is when an AI voice agent places phone calls on a business's behalf — typically to call back the business's own leads and enquiries within seconds, qualify them, and book appointments. Done properly, it calls only people who contacted the business first; it is not cold calling.
IVR (Interactive Voice Response)
IVR (Interactive Voice Response) is an automated phone system that greets callers and routes them using a menu — 'press 1 for sales, press 2 for support' — or spoken keywords, without a human answering first.
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