How an AI receptionist works for a clinic — one call, step by step
An AI receptionist for a clinic answers every call 24/7 in the caller's language, quotes treatments and prices from the clinic's own data, holds a real appointment slot, collects the advance by WhatsApp payment link during the call, verifies it, books, and confirms to the patient and the owner — from ₹2/min with no setup fee. Below is one real after-hours call, moment by moment, with the feature powering each step. Updated 4 Aug 2026.
What happens on the call?
1. 7:40 pm — the clinic is shut
A patient calls the clinic's number. The AI answers on the second ring, in the language the patient speaks — Hindi, Telugu, English, or mixed mid-sentence — and greets as the clinic.
2. “Do you do root canal? What does a checkup cost?”
The agent answers from the clinic's own data — the treatments, prices, doctors, and timings the clinic entered in its dashboard. It does not invent an answer it was not given; anything outside the data gets a handoff, not a guess.
3. “Can I come tomorrow evening?”
The agent checks the real diary — the doctor's hours, existing bookings, holidays — and offers only slots that genuinely exist. While the patient decides, the slot is held so two callers cannot take the same 6 pm.
4. “There is a ₹500 advance for booking”
Because the clinic enabled advance collection, the agent says so plainly, asks permission, and sends a payment link to the patient's WhatsApp — while the call is still going.
5. “I have paid — check please”
The agent checks the clinic's connected payment gateway there and then and confirms the payment on the call. Nobody at the clinic verifies a screenshot or a UTR by hand.
6. Booking confirmed — both sides know
The patient gets a WhatsApp confirmation from the clinic's own number. The owner gets a new-booking message too. A reminder follows before the appointment, and the whole call sits in the dashboard as a recording, transcript, and summary.
Every step above is what the product does today for clinics using these features — none of it is a roadmap item. Watch it yourself: message the live demo on WhatsApp at +91 79956 76588 or try the web agent at app.dvaarik.com/dvaarik-ai.
What does the clinic set up once?
There is no flow builder and nothing technical. The clinic — or the agency managing it — enters real business data in the dashboard, and the agents are configured from the clinic vertical automatically.
- Doctors and staff, with their working hours
- Treatments and services, with prices
- Clinic timings, address, and holidays
- Booking rules: slot length, advance amount, cancellation policy
- Languages the agent should speak, and when to hand off to a human
- The payment gateway connection, if advances are collected
The honest notes
- Advance collection needs the clinic's own payment gateway account connected; money settles to the clinic directly and Dvaarik takes no commission on it.
- WhatsApp runs on the clinic's own WhatsApp Business account via Meta's official connection, and WhatsApp plus Instagram need the Social Plan (₹1,500 per 30 days).
- A phone number with one concurrent call line is ₹1,500 per 30 days, debited from credits. Voice is from ₹2/min with whole-minute billing.
- The agent answers only from the data the clinic entered. A thin setup gives thin answers — the 30 minutes spent entering real prices and rules is what makes the calls good.
Full pricing detail is on the pricing page; clinics run by an agency get the same product under the white-label partner programme.
What else runs beyond the phone call?
Clinic questions, answered
It answers the clinic's number around the clock, speaks the caller's language, quotes treatments and prices from the data the clinic entered, checks the real appointment diary, holds a slot while the caller decides, collects any advance by sending a payment link on WhatsApp during the call, verifies the payment with the gateway, books, and sends WhatsApp confirmations to the patient and the owner.
Doctors, treatments with prices, timings, booking rules, languages, and optionally a payment gateway connection — entered once in the dashboard. The agents are configured automatically from the clinic vertical; there is no flow builder to learn.
Yes. If advance collection is enabled, the agent sends a payment link to the caller's WhatsApp mid-call, then checks the clinic's connected gateway and confirms on the same call once the payment lands. The money goes to the clinic's own account.
All 22 scheduled Indian languages plus English on the standard grades, including mixed-language speech — a caller can switch between Hindi and English mid-sentence. Additional international languages are available on the Global voice grades.
There is no setup fee. Voice is from ₹2/min with whole-minute billing, a phone number with one line is ₹1,500 per 30 days, and the optional Social Plan for WhatsApp and Instagram agents is ₹1,500 per 30 days — all prepaid from one credit balance that never expires.