Salon No-Show Automation India

Some will push back, which is why the deposit should be small, refundable against the bill, and stated before the customer commits — not sprung on them at the door. The way we build it, the agent quotes the service, says the deposit amount and that it adjusts against the final bill, and only then sends the UPI link, so the customer agrees to the terms in the same conversation where they choose the slot. You also decide where deposits apply: you can ask only for high-value or long-chair services (colour, smoothening, bridal) and keep quick cuts deposit-free, so the friction sits only on the bookings that actually hurt when they vanish. The cancellation and refund policy is yours to write — we build the agent to state it consistently and collect via payment links and deposits, we do not decide your policy for you.

WhatsApp message charges are billed by Meta directly to your own WhatsApp Business account, and Dvaarik adds zero markup on them. That means the reminder and confirmation templates sit on Meta's bill at Meta's published rates for your message category, and you can verify what you were charged in your own account rather than trusting a line item from us. Separately, our own chat usage is ₹2 per conversation from your prepaid credits when the agent actually handles a two-way conversation — a customer replying "confirm" and the agent updating the booking. We break the two cost layers apart in our note on WhatsApp Business API costs in India.

The fixed parts are easy to state and the variable part is yours. Fixed, in the first three months: the Care Plan at the founding rate of ₹5,000/month, which is required for the first three months and optional from month four, plus ₹2,000 per 30 days for the phone number if we supply it. Variable: chat is ₹2 per conversation, so that line depends entirely on how many of your customers actually converse with the agent in a month — at 50 conversations it is ₹100, at 150 it is ₹300. So a salon at that booking volume is looking at roughly ₹7,000 to ₹7,300 a month of Dvaarik cost while the Care Plan is running, plus Meta's own WhatsApp charges billed to your own account with zero markup from us. Custom setup is ₹40,000 one-time and is currently free for our 10 founding clients. The minimum first credit load is ₹10,000, top-ups start at ₹500, and credits never expire — full breakdown on the pricing page.

Yes — a voice reminder call is often the right escalation for a customer who ignored the WhatsApp message, and the arithmetic is smaller than owners expect. Voice is ₹2/min with simple whole-minute billing, and a reminder call that runs 30 or 40 seconds bills as one minute, so 120 reminder calls in a month costs about ₹240. If your average ticket is ₹800, saving a single no-show covers roughly 400 minutes of calling. Calls go only to your own booked customers, never to purchased lists, and calling hours are respected — see outbound calling for how the rules are enforced.

Yes. The Booking agent keeps its own slot calendar and locks the time during the conversation, so the source of truth for anything the agent books lives with the agent, not in your register — you get the confirmed appointment on WhatsApp exactly as your customer does. What you do have to decide upfront is who owns which chairs and hours, otherwise you risk double-booking between the register and the agent; one way to handle it is to give the agent the full schedule and enter walk-ins as blocks. If you already run a salon software, we look at whether it exposes an integration during scoping — see how bookings and reminders work.

If you are mostly walk-in driven and take very few advance bookings, this will not pay for itself — there is no appointment to remind anyone about. Two other honest cases: salons whose average ticket is low enough that a deposit request costs you more bookings than the no-shows cost you, and single-chair setups where the owner already messages every customer personally and misses almost nothing. The economics here come from bookings you are currently losing quietly — the ones nobody chased because the chair was busy. If that is not your situation, we will say so on WhatsApp rather than hand you a founding slot you do not need yet; the sector detail is on our salons page.