Dvaarik vs Tata Tele Business Services (Smartflo)
Tata Smartflo vs Dvaarik: ₹950 per licence/mo
Smartflo CCaaS equips a staffed contact centre with licences, DIDs, routing, recording and reporting. Dvaarik is an AI agent that handles configured conversations. The prices buy different operating models.
No setup fee and no monthly fee. Dvaarik charges ₹0.50 per call minute in 30-second steps and ₹0.05 per AI reply; your phone company and your speech and AI providers bill you directly. Partner wholesale rates are public.
Setup
vertical-first
Voice
core channel
Branding
white-label
Partner wholesale
₹0.30/min calls
Tata Smartflo pricing: what the ₹950 figure actually buys
On the official Smartflo CCaaS rate card read 15 Aug 2026, Smartflo Lite lists ₹950 per licence per month plus a ₹5,000 one-time cost. It has no separate one-month SKU: the published three-month minimum makes ₹2,850 per licence payable at signup, with the one-time cost separate. That is the entry price for cloud contact-centre software used by a staffed team, not the price of Smartflo AI. Dvaarik instead charges ₹0.50 for each call minute of AI conversation, in 30-second steps, with no monthly fee or minimum commitment; the business's own phone, speech and AI providers bill it directly.
- Choose Smartflo CCaaS when human agents need business numbers, IVR, routing, recordings, reports and a contact-centre workspace.
- Choose Dvaarik when the AI should handle configured enquiries itself and usage-based voice is a better fit than licences for a staffed floor.
- Smartflo AI overlaps more directly with Dvaarik, but its official page published no rupee price on 15 Aug 2026; it asks visitors to enquire.
5
core decision areas
2
login paths
1
white-label platform
The verdict
What do the dated pages show?
The current TTBS card has five rental SKUs and two usage-based SKUs. The rentals run from ₹950 to ₹1,250 per licence per month or ₹1,100 to ₹1,200 per concurrency per month, with one-time costs from ₹5,000 to ₹20,000. The two usage-based products list a ₹20,000 one-time cost and three possible monthly platform fees, but do not publish the usage unit, usage rate or rule selecting the platform fee. Smartflo AI is a separate automation suite whose served page had no rupee price on 15 Aug 2026. Dvaarik publishes ₹0.50 for each call minute, charged in 30-second steps, and prepaid credits from ₹100; there is no monthly fee, while the business's own phone, speech and AI providers bill it directly.
Verdict: Pick Smartflo CCaaS for a staffed contact centre whose people need telephony, DIDs, routing, recordings and reporting. Pick Dvaarik when the requirement is an AI agent handling configured voice and chat workflows without buying a seat for each human operator. If Smartflo AI is the real alternative, request its current commercial proposal: the public CCaaS licence card is not its AI price.
| Feature | Dvaarik AI | Tata Tele Business Services (Smartflo) |
|---|---|---|
| What the product does | An AI agent handles configured conversations, qualification, bookings, payment links and handoff across enabled channels | Smartflo CCaaS supplies cloud contact-centre telephony and software for human agents; Smartflo AI is a separate automation suite |
| Published entry price | ₹0.50 for each call minute in 30-second steps; prepaid credits from ₹100; no monthly fee or minimum commitment; provider bills are separate | Smartflo Lite: ₹950 per licence/month plus ₹5,000 one-time; minimum three months, so ₹2,850/licence is payable at signup before the one-time cost |
| Billing units | Call minutes charged in 30-second steps and ₹0.05 for each AI text reply. Phone, speech and AI providers bill the business directly | Three per-licence rentals, two per-concurrency rentals and two usage-based SKUs with an additional monthly platform fee |
| Calling allowance | No bundled minutes; Dvaarik call fees are deducted from prepaid credits at ₹0.50 a call minute | Five rental SKUs say unlimited calling within India, subject to 5,000 minutes per user per month pooled under the published fair-usage footnote |
| Phone concurrency | Dvaarik supplies no numbers or lines. Simultaneous-call capacity follows the business's own Plivo, Telnyx or Twilio account and the platform limits on its Dvaarik account | The card prices some products per licence and Voice Streaming/OBD Unlimited per concurrency; included DID treatment varies by SKU |
| AI scope | AI conversations over voice and enabled chat channels, using the business's configured knowledge and workflows | Smartflo AI advertises conversational AI, persona-based agentic chat, smart IVR, call/chat auditing, video analysis and context-aware live-agent handoff |
| Languages | Language coverage follows the speech models the business connects, such as Sarvam, Google or Azure Speech | Smartflo AI specifies voice-intent routing in 10+ languages and broader multilingual assistance, but does not publish a full language count for every AI feature |
| How you buy | Sign-up and prepaid credits are self-serve; the business connects its own Plivo, Telnyx or Twilio account and its own speech and AI accounts | The official pages use enquiry, callback, WhatsApp and brochure actions; Smartflo CCaaS says to contact TTBS for a demo and implementation |
| Published support | Direct team support; no claim of a 24/7 technical desk | The Smartflo CCaaS FAQ states 24/7 technical support and publishes a toll-free contact number |
The table compares unlike billing units. Tata Smartflo CCaaS mainly charges monthly per licence or concurrency, with two separate usage-based SKUs whose usage unit and rate are unpublished. Dvaarik charges ₹0.50 for each call minute in 30-second steps; PSTN access comes from the business's own Plivo, Telnyx or Twilio account, which bills it directly. Compare total cost using real staff count, simultaneous calls, call minutes and provider bills—not ₹950 versus ₹0.50 as though they price the same service.
Pick Dvaarik when
You want the full platform
- You want an AI agent to handle configured conversations instead of contact-centre software that primarily equips a human team.
- Your voice demand is uneven and paying per call minute of actual AI usage, in 30-second steps, fits better than monthly licences or concurrency rentals.
- You want a published call fee, prepaid credits from ₹100 and no monthly fee or minimum commitment.
- You want to choose the speech models, and so the Indian languages, the agent uses.
Consider Tata Tele Business Services (Smartflo) when
You need a narrower tool
- You operate a staffed contact centre and need agent licences, DIDs, IVR, routing, recordings, reporting and supervisor workflows.
- A published pooled fair-usage allowance on the five rental SKUs matches your high-volume human-calling model after you calculate the full one-time and rental costs.
- You want a business communications provider that also publishes connectivity, SIP, toll-free, cloud and security products around the contact-centre stack.
- Smartflo AI's advertised video analysis, call-quality audit or context-aware live-agent handoff is a specific requirement and its commercial proposal fits your budget.
- A stated 24/7 technical-support arrangement is a procurement requirement.
Pricing at a glance
Public Dvaarik pricing stays simple.
Dvaarik AI
Direct SaaS
- Setup fee₹0
- Monthly fee₹0
- Call fee₹0.50/min, in 30-second steps
- AI text reply₹0.05
- Partner wholesale₹0.30/min · ₹0.03 per reply
- Partner plan₹2,000 a month, flat
Dvaarik's fee is not the whole cost of a call: your phone company and your speech and AI providers bill you directly for their part. Partners set their own client prices; the detail is on the pricing and margins page.
Tata Tele Business Services (Smartflo)
From ₹950 per licence/month plus ₹5,000 one-time; three-month minimum (Smartflo Lite)
- Smartflo Lite₹950/licence/month + ₹5,000 one-time
- Smartflo Pro₹1,250/licence/month + ₹10,000 one-time
- Smartflo ITS₹1,000/licence/month + ₹10,000 one-time
- Smartflo OBD Unlimited₹1,200/concurrency/month + ₹10,000 one-time
Frequently asked
Questions about Dvaarik vs Tata Tele Business Services (Smartflo)
How much does Tata Smartflo cost?
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What is the Smartflo Lite minimum payment?
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Does Tata Smartflo publish a per-minute rate?
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How much does Smartflo AI cost?
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Is Smartflo CCaaS the same as a Dvaarik AI agent?
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How is Dvaarik voice billed?
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Do the listed Smartflo prices include GST?
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Try Dvaarik directly, or sell it under your brand.
Direct businesses use the common login. Partners use the white-label partner path for their own logo, domain, client onboarding, and public wholesale rates.