Vet Clinic AI Receptionist India: ₹2/min

Every rupee that can leave your account, in one table. These are our own published figures.

What there is not

• No monthly platform or SaaS subscription. There is no plan to be on.
• No per-seat or per-veterinarian fee.
• No minimum monthly minutes and no annual contract on usage.
• No charge to add another agent type later — voice, WhatsApp, Instagram and booking all draw on the same credit balance.

The month-1 arithmetic, including the part that stings

The founding offer has a real floor and you should see it now rather than in an invoice. Taking the free ₹40,000 build means keeping the Care Plan at the ₹5,000/mo founding rate for the first three months, and giving us an honest testimonial and a short case study after go-live. That is the whole trade, stated plainly.

So your first ₹10,000 credit load — billed ₹11,800 with GST — is consumed like this for a clinic running 640 billed minutes:

Be clear-eyed about what that means. Your real first-month outlay is ₹11,800 including GST, not ₹1,280 of call time. From month four, when the Care Plan becomes optional, the same clinic pays ₹1,280 of talk time plus ₹2,000 for the number — ₹3,280 a month. If you point an existing clinic number at us instead of taking ours, the ₹2,000 disappears and the monthly cost is ₹1,280.

See the full pricing page for the same figures outside a veterinary context.

None of the vendors below publishes a veterinary product or a veterinary price anywhere in our ledger. That is precisely the gap. But they will all answer your phone, so the honest comparison is what each one charges to handle 640 billed minutes of clinic calls in a month.

Every competitor figure here comes from our own competitor price ledger, where each number is stored with the sentence and URL it was read from, verified on 21 Jul 2026. Rates in this market move within weeks — re-check before you buy. The rupee totals in the right-hand column are our arithmetic on their published inputs, not their quotes.

How to read that table fairly

We are not claiming to be the cheapest, and you should distrust anyone who does. Three things are true at once here:

1. Trikon at ₹5/min may land cheaper than us at low volume if you already hold a carrier account, because their rate excludes telephony and our ₹2,000 bundles a number and a line. Run your own numbers with your carrier's rate card before assuming otherwise.
2. Scalify's ₹0.40/min is the lowest number in the table and is irrelevant to you. It is a self-labelled estimate, it covers Hindi and English at base, it sits on top of a plan starting ₹15,000 a month plus ₹15,000–₹40,000 setup, and the minimum engagement is 10,000 minutes a month on a three-month commitment. A single-vet clinic cannot buy it.
3. Aixclerate's ₹9,999 includes a business number in the plan price, which ours does not. That is why our row shows both the ₹1,280 talk-time figure and the ₹3,280 blended figure.

Our claim is about terms rather than about being lowest: ₹2/min from the very first minute, with no subscription, no minimum volume and no lock-in. Six of the sixteen vendors in our ledger require a monthly subscription before you can place a call. SquadStack publishes no rupee figure anywhere and states that pricing is shared after the discovery call; Sarvam publishes no price at all on its conversational-agents product page.

More detail in AI calling agent price in India 2026.

This is the question that matters more in veterinary practice than in almost any other vertical, because the caller is frightened, the patient cannot speak, and the difference between "bring him now" and "wait until morning" is a clinical judgement.

The agent does not make that judgement. It applies a routing rule.

It listens for urgency language — collapse, seizure, an animal hit by a vehicle, suspected poisoning, a bitch straining in labour, a tom cat unable to pass urine, a snake bite, bloating in a deep-chested dog, heavy bleeding, heat stroke — and on hearing any of it, stops trying to book and escalates immediately.

Illustrative handling, with an invented clinic and caller:

> Caller: My dog has eaten rat poison, what do I do. > Agent: I am not able to give any veterinary advice. I am connecting you to Dr Rao's emergency line right now. If the call does not connect, I have your number and the doctor will call you back. Please keep the packet with you.

That last sentence is an example of the one thing the agent is permitted to say beyond routing: a factual instruction you have pre-approved, such as bringing the packet or the animal's vaccination card. It is your wording, signed off by you, not the agent's improvisation.

What you control and what you do not

You decide the escalation number, the after-hours rule, which referral hospital is named, and the exact phrasing of the refusal. What is not configurable, for any clinic, under any configuration, is whether the agent can give veterinary advice. It cannot.

If your practice runs a genuine round-the-clock emergency service with a vet physically on site, this whole section matters less to you, because a human is already picking up. The agent earns its keep in the other case: a clinic that closes at 8pm and whose owner is answering emergency calls personally from home.

Recall calling is the workflow a front desk rarely gets to, because the desk is dealing with the animal in front of it.

This is mechanical description with no performance claims attached. We have no measured recall-conversion figure for Indian veterinary clinics and will not borrow anyone else's.

How a recall campaign runs

1. You supply the list from your own records — patient name, owner, phone, what is due and when. Your patients only.
2. You set the calling hours. No recall calls at 8am on a Sunday unless you configure it that way.
3. The agent calls, identifies your clinic by name, states why it is calling, and either books a slot against your calendar or logs an outcome.
4. Outcomes come back as booked, call back later, not interested, or no answer — each handled by the retry rule you set.
5. An owner who says stop is marked and not called again by that campaign.

The recall reasons that recur in small-animal practice

• The puppy and kitten primary course, where several visits fall weeks apart and the second or third is the one that gets missed after the owner's initial enthusiasm fades.
• Annual boosters, including anti-rabies.
• Deworming and ectoparasite intervals on whatever schedule your clinic sets — the agent reads your protocol, it does not invent one.
• Post-operative checks after a spay, neuter or wound repair, where a next-day call catches problems while they are still cheap to fix.
• Chronic-case rechecks — a dermatology follow-up, a diabetic reassessment — where the interval is clinical and therefore comes from you, not from the agent.

On every one of these the agent references the reason in the general terms you approve. It does not restate a diagnosis, does not answer "does he really need this", and does not discuss whether a vaccine is safe. Those go back to the veterinarian.

We only ever call your own clients and enquiries. No purchased lists, no scraped numbers, no cold databases, ever. See outbound calls for how campaigns are structured, and booking for slot-locking.

Reminders and deposits

Confirmations and reminders go out on WhatsApp, on your own number, with a voice reminder as an option for owners who do not use WhatsApp. WhatsApp message fees are billed by Meta directly to your own Meta account with zero markup from us — see WhatsApp Business API costs in India.

For surgery slots, where a no-show costs you a prepared theatre and a fasted patient, the agent can send a payment link mid-conversation and confirm the booking on receipt. We take no commission on what you collect. See payments.

If your practice is mixed or large-animal, the calls are structurally different from a pet clinic's, and it is worth spelling out exactly what the agent does and does not do on them:

The language reality on those calls

A farmer calling about a buffalo is not going to open in English. The agent handles all 22 scheduled Indian languages plus English, and code-mixed Hinglish, Tenglish and Tanglish, switching mid-sentence rather than asking the caller to press a key for a language. Indian languages and English are all on the ₹2/min Bharat Standard rate — regional language is not an upsell here.

That matters because the keypad IVR alternative, "press 1 for Hindi", is exactly where an older caller in a field with poor signal hangs up. More in multilingual and multilingual AI receptionist for Hindi and Telugu.

Be realistic with us about audio, though. A call from a farm on a weak signal with animals in the background is harder for any speech system than a call from a living room. Some of those calls will need a human, and the agent hands over without arguing when a caller asks for one. Test it on your own worst-case call before you decide.

All three practices are invented and sized to be realistic rather than flattering. Minutes are billed minutes, meaning each call is already rounded up to the next whole minute. All talk time is at the ₹2/min Bharat Standard rate.

Practice A — "Kanha Pet Clinic", one veterinarian, small animal only

220 inbound calls a month at 2 billed minutes, plus 100 vaccination and booster recall calls at 2 billed minutes. 640 billed minutes. Uses a Dvaarik number.

Read that blended rate honestly. At this volume the ₹2/min headline is not the whole story, because the fixed ₹2,000 number charge dominates. Be sceptical of us at low volume, exactly as you should be of everyone else. If you already have a working clinic number to point at us, the ₹2,000 goes and the month-4 cost is ₹1,280, a flat ₹2.00 per billed minute.

Practice B — "Nandi Veterinary Hospital", two vets, boarding and grooming

600 inbound calls at 2.5 billed minutes and 350 recall and post-op calls at 2 billed minutes. 2,200 billed minutes. One extra concurrent line so two calls never collide during evening OPD.

Without the second concurrent line, the month-4 blend at this volume is ₹2.91 per billed minute. For context on the same 2,200 minutes using the published inputs in our ledger: Aixclerate Business is ₹24,999 for 2,000 included minutes plus 200 extra minutes at ₹7, which our arithmetic puts at ₹26,399 before their ₹499 additional-concurrency add-on.

Practice C — a four-branch chain with a 24-hour emergency wing

Heavy simultaneous call volume across locations, an existing practice-management system the staff live inside all day, and a requirement for an uptime guarantee.

We would decline this, or take a single branch as a pilot. The reasons are in the next section and they are not marketing modesty.

Run your own volumes through the missed call calculator.

Four situations where another vendor, or a human, genuinely serves a veterinary practice better than we do. This section exists because the rest of the page is only credible if this one is honest.

1. You run veterinary practice-management software

This is our clearest gap. We have no veterinary PMS integration of any kind. We book into a calendar such as Google Calendar with slot-locking and confirm on WhatsApp. That fits a clinic running on a register, a WhatsApp group or a shared calendar, and it fits badly if your team works inside a PMS all day. If a technician would have to retype our appointments into your system every morning, we are creating work rather than removing it — choose a vendor that writes into your system.

And hold that vendor to the same standard. Ask them to name your specific system, and to show you an appointment landing inside it, before you sign.

2. You already run a genuine 24-hour emergency service

If a veterinarian or trained nurse is physically on site around the clock, your calls are already being answered by someone who can assess an animal. The gain from an AI receptionist collapses to overflow handling and recall calling. Those are real, but they are not worth a build on their own if your phone is already covered.

3. You need real concurrency, an SLA and a support rota

Our default is one number and one concurrent line, with extra lines at ₹1,500 per 30 days each. That scales to a few lines, not to a call centre. If you are a chain that needs guaranteed uptime and someone contractually obliged to answer at 3am, buy from a company that has a rota. Every agent here is built and maintained personally by one engineer — see about.

4. You need proof it worked at a clinic like yours

We have no veterinary case study, no no-show reduction figure and no recall conversion rate, because we are pre-revenue in this vertical with founding seats still open, and we have a hard rule against publishing proof we do not have. If your decision requires that evidence, we cannot give it to you today. The only honest counter we have is that you can call the agent yourself and judge the thing rather than a screenshot. That is a genuine disadvantage and you should hear it from us.

And one more, which is not about vendors: if what your clinic actually needs is a second pair of hands at the counter — restraining a cat, handing over medicines, calming an owner whose dog is in theatre — an AI receptionist does none of that. The two are poor substitutes and good complements. Keep the person for the animal in front of them and give the phone to the agent at 9:40pm.

We do not have a verified salary benchmark for veterinary front-desk staff in India, so we are not going to publish one. Work it out from your own payroll, add statutory costs and leave cover, and compare it against the ₹3,280 or ₹7,900 in the scenarios above.

The answers are more revealing than the demos. Take this list to us too.

1. What is your per-minute rate in rupees, published on a page I can read. If the answer is "book a demo", note that they wrote a pricing page without a price on it. SquadStack and Sarvam both hold agent pricing back until after a conversation.
2. Is that rate the entry rate or a volume floor. Ask specifically at what monthly minute count it applies. Several headline rates in this market sit on quote-only enterprise tiers.
3. Is billing per second or per whole minute. Ours is whole minutes and we say so — a 40-second call bills one minute, which is a real cost if your calls are short. Ask, do not assume.
4. Does the rate include telephony, or does a carrier bill arrive separately. This single question changes the ranking of most comparison tables.
5. What do I pay in month one before a single call is answered. Setup, plan fee, number, minimum load, onboarding, GST.
6. What exactly happens when an owner calls at 11pm and says their dog has eaten rat poison. Ask for the literal script. You should be able to read any vendor's refusal wording before you buy.
7. Does the agent write into my veterinary practice-management system or into a calendar. Ask them to name the system.
8. How many calls can it answer at once and what does each extra line cost.
9. Which languages are on the base rate and which cost more. Ours are all 22 scheduled Indian languages plus English at ₹2/min.
10. Where do WhatsApp message fees land — on your bill with a markup, or on my own Meta account.
11. Is there lock-in, a notice period, or do credits expire. Ours do not expire; at zero balance everything pauses gracefully rather than failing.
12. Will you call numbers I did not give you. The only acceptable answer is no.
13. Every statistic on your website — which clinic, what period, measured how. If it cannot be sourced, discount the page. That test is one we apply to ourselves, which is why this page carries no outcome percentages.

Before committing anything, hear an agent live. That is the only proof we have and we would rather you judge it directly: start from the pilot page, or read how it works.